Sim card issues

[Charlotte1969]

Hi. 

I have just received my shiny new S22 Ultra. The sim card goes in fine and the phone recognises the card. Phone Shows my number and the provider. Mobile data is highlighted but calls and messages are greyed out. I can't seem to change it. I have tried all sim settings. reset the phone. done the updates. but nothing seems to work.  Any ideas?? 

I have put the sim back into my S20 ultra 5G and it still works fine. 

[nowdeleted]

You normally have to 'pair' the card to the phone. Insert your card and reboot the phone..

[Charlotte1969]

Hi Pete. I have tried that. turning off and back on..  I've tried the reset button too.. but nothing seems to work. I know the sim isn't faulty.. and my phone is recognising the sim and the provider and my mobile number.. just can't make or receive calls. I'm hoping it's something simple I have missed and  you guys can help me. 

[nowdeleted]

Does the sim card work OK in another phone as it might be worth trying if you have a spare phone.

[Charlotte1969]

yes, it's my existing sim from my original phone. It's back in my old S20 ultra again as I need my phone for business calls. 

[Benp2007]

Hi Charlotte, I've got a Fold 3 and both Calls and messages are greyed out in the sim card manager option in settings and my phone works perfectly fine. They've greyed this out so you can't change the setting.

[Benp2007]

As of above comment

[Charlotte1969]

ah.. ok.. thank you.  I thought that was why I can't make or receive calls.. obviously that's not the issue then.. my sim is working in my old phone.. just can't make calls or receive in my new phone. frustrating. 

[Benp2007]

Well that's weird OK.. Have you spoken to your providers tech team, You may need a new sim sent to you. How old is the sim you have now?

[ynneL]

They're greyed out because you only have 1 sim installed they only become available when you have 2 sims installed it's perfectly normal