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Samsung s22 ultra keeps freezing and crashing

(Topic created on: 13-11-2024 09:36 AM)
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Shjdkdidkd
Student
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Anyone else having issue constant freezing and resets? Everything up to date deleted lots of recent apps cleared cache, went into safe mode still happened, went into maintence mode seems alright although didn't use phone much as no apps to use in that mode. I don't want to do factory rest but looks like my only option now? Pls help thanks 😊 
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lminvti
Samsung Members Star ★
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Hi there 👋 and welcome.
I'm really sorry to hear about issues you facing..
Is there any chance you tried to use diagnostic tools 🔧 in the app under support section? If no i suggest to try it.
If you tried everything and only maintenance mode works, I believe the next step would be perform factory reset, if that doesn't help then I would suggest to book a repair, you can do it in the app under support section "request service" alternatively you could use this link https://www.samsung.com/uk/support/repair/?srsltid=AfmBOoqJP2VbXjMLcqP0nl7ic6UmZNDCWZCju9gYevqs5fPva...
BandOfBrothers
Samsung Members Star ★★
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Hi @Shjdkdidkd and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I'm not having these issues with my Samsung Galaxy s²² Ultra however that does not mean others won't experience issues. 

I'd suggest to send feedback directly to Samsung via your Samsung Members App. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Shjdkdidkd
Student
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Yeah tried everything, the rest heped doesn't crash as ofter. Usually it's a thick line of random pixels colours then freeze and reboot. Smiles reboots straight away sometimes take 3 or 4 goes. The phones super fast got 450gig of free memory as took off all photos and videos so just bazar. Sure the latest updated was to blame
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