Samsung S22 ultra freezing

[Courtzz01]

Hey,

Is anyone getting an issue with the S22 ultra where it freezes and then restarts constantly. 

This happens when using it and when it's in my pocket. 

Thanks 

[Aklima]

Hi,
Do u have the latest software update?

[Courtzz01]

Yes, just double checked I do.

[BandOfBrothers · Accepted solution]

No I'm not experiencing this @Courtzz01 

If I was I'd perform the following in order.

> https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 

> https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ will help to highlight if an app or theme etc is potentially causing issues. 

> Back up and factory reset.

> Let a Samsung Service Centre have hands On.

I wish you all the best. 

[nico81arg]

Return for a refud, as long as you hit the 21 days return period samsung will only offer repair your phone and that can take weeks...

[Othacon]

Mine as been fine, it stays on for days without any issues

[Courtzz01]

I've had it longer than 21 days unfortunately. Thought it may of been fixed with a software update.

[Members_HLlKtw6]

Did you end up solving the issue? I got the exact same problem, don't know what to do

[Courtzz01]

No, just be told to try it without a case on and send away for repairs which I don't ideally want to do

[Sandmman]

Don't expect to receive any help from Samsung here, they're "Apple-ing" this thing for quite a while. Your problem is not real in short. So don't expect that resetting and all that trouble will work in any way or fork.