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Phone stuck on emergency calls only mode after update

(Topic created on: 16-05-2025 06:39 PM)
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PraemeJoseph
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Post update on Sunday, Galaxy 22 Ultra is permanently on Emergency Calls only mode.   Originally, update caused all video files to play slowly.   Samsung help went into my phone remotely and made some changes.  The next day, phone call dropped and phone is permanently on emergency calls only.  Samsung says it is a Verizon issue.  Verizon says it is a Samsung update issue.  Has anyone else had anything like this happen?

8 REPLIES 8
Tourbillon De La Vie
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You are in UK forum. You would be better served in US one 

Can't Samsung support assist once more 

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Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Forum

Did you search your question before posting?

(It was answered for another member just a few minutes ago).
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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Piper123
Samsung Members Star ★
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Reset MOBILE network settings

Go to
Settings
General Management
Reset
Reset MOBILE network settings

You won't lose data.
O2 will automatically update your apn
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
PraemeJoseph
Apprentice
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Thank you, I did.  I reset every setting that there was to reset and nothing was successful.  I should have worded my post better.

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PraemeJoseph
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Thank you.  I did try that multiple times as did the Verizon reps.  I've reset every setting in Gen Managmnt.  Thank you again.

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R_Milan
Apprentice
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Same issues with my s22 ultra. And if i can see hundreds od owners have same issue after this update...a am out of my mind after update. Loosing network, sognal, mobil data connections....and so sad, as all we can see it isn not a operator network problem, that samsung didnt do anything considering this issue...thinking to step up an iphone after this! 

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PraemeJoseph
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Its enraging because I blew out a tire, was able to get on a network to make a call but couldn't get location services. Had to get a friend to order an Uber from me on the side of the road -directions to driver, "just drive west until you see a black SUV on the right side of the road" because location services were killed by this update.  Now my Ultra 25 is starting to go into Emergency services only and it wants an update too.

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R_Milan
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What a shame that Samsung behave as low budget company...They are totaly unprofessional must say... Every samsung a owned was a premium, ultra models mostly...And what to say, never had any similiar issues with xiaomi pto models that i have owned  foe years before...Whar are they planning to do, obviously notning, i ask myself... will eait for another 7 days and after that will move on iphone! 

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