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Phone stuck on emergency calls only mode after update

(Topic created on: 16-05-2025 06:39 PM)
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PraemeJoseph
Apprentice
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Post update on Sunday, Galaxy 22 Ultra is permanently on Emergency Calls only mode.   Originally, update caused all video files to play slowly.   Samsung help went into my phone remotely and made some changes.  The next day, phone call dropped and phone is permanently on emergency calls only.  Samsung says it is a Verizon issue.  Verizon says it is a Samsung update issue.  Has anyone else had anything like this happen?

5 REPLIES 5
Tourbillon De La Vie
Samsung Members Star ★
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You are in UK forum. You would be better served in US one 

Can't Samsung support assist once more 

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Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Forum

Did you search your question before posting?

(It was answered for another member just a few minutes ago).
S24 Ultra
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Piper123
Samsung Members Star ★
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Reset MOBILE network settings

Go to
Settings
General Management
Reset
Reset MOBILE network settings

You won't lose data.
O2 will automatically update your apn
S24 Ultra
PraemeJoseph
Apprentice
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Thank you, I did.  I reset every setting that there was to reset and nothing was successful.  I should have worded my post better.

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PraemeJoseph
Apprentice
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Thank you.  I did try that multiple times as did the Verizon reps.  I've reset every setting in Gen Managmnt.  Thank you again.

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