SAMSUNG GALAXY S22 ULTRA PROBLEM WITH BOOTING LOOP AND MOTHERBOARD

[Members_6oDq1R2]

Dear Samsung Community,

It has come to my attention, and that of many other users, that the Samsung Galaxy S22 Ultra, particularly those with Exynos 2200 processors, is experiencing severe hardware failures following the One UI updates. These phones are being rendered completely unusable, stuck in a booting loop, and unable to power on.

Key Issues Identified:

1. Overheating Leading to Motherboard Failure:

   • The phone overheats, particularly when using Wi-Fi.
   • Users report that once the phone begins disconnecting Wi-Fi automatically, the damage to the motherboard has already occurred.

2. One UI Update Triggering Failures:

   • The issues seem to be exacerbated by the 6.1 One UI update, which appears to stress the motherboard components beyond their tolerance, leading to irreversible damage.

3. Warranty Expiration Problem:

   • Many users are left helpless because the issues typically manifest after the warranty period ends, leaving them with expensive repairs or the need to purchase a new phone.

4. No Official Acknowledgment from Samsung:

   • Despite numerous user complaints across platforms like Reddit, Samsung forums, and other tech communities, Samsung has yet to officially acknowledge or address this problem.

Call to Action:

As a dedicated Samsung Galaxy S22 Ultra user, I, like many others, invested significant time and money in purchasing this flagship device. For example, I personally pre-ordered the phone, waited four months for delivery, and paid approximately €1,450. I expected a premium product, not a device that fails due to a software update and poor hardware design.

Therefore, I urge all Samsung Galaxy S22 Ultra users facing similar issues to:

1. Join forces and collectively address this issue to Samsung's CEO and executive team.
2. Demand accountability from Samsung, including:
   • A global recall of affected devices.
   • Free motherboard replacements for all impacted phones, regardless of warranty status.
   • Alternatively, financial compensation for those who purchased these defective devices.

This Is Not Normal:

Samsung must acknowledge that their software updates directly contributed to the motherboard failures. It is unacceptable that users are left to bear the costs of repairing or replacing a flagship device due to Samsung’s oversight.

A United Front:

Together, we can amplify our voices and ensure that Samsung takes responsibility for this issue. It is time for them to address the concerns of their loyal customers who trusted them to deliver a reliable product.

Let’s work together to bring this matter to the attention of Samsung’s leadership. Every affected user deserves resolution, not silence.

Best regards,
[A Concerned Samsung Galaxy S22 Ultra User]

[Avenger1248]

Same to my GalaxyS22 Ultra, shame on Samsung!! 

Everything worked fine, I was on vacation and had so many troubles bc of this.

I will leave Samsung after my Galaxy S1, 4, 7, 9, 22.

Bye Samsung, really sad about this.

[Galaxy S22 Ultra4]

I faced the same issue (booting loop/restarting) to my s22 ultra which became useless after one ui update. when contacted service centre i was informed for changing motherboard. Though was planning to buy s25 ultra but now changed my plan and going to shift towards other.

[Schillerr]

The January update has arrived. It has been established. We are waiting for what will happen next. Interesting. Very

[somsung_sasch]

Hi all 

I also got a quote for approx. 369$ for mainboard replacement (unclear whether they will be able to restore the data). 

My S22 Ultra was just out of warrantee (12-2024). 

Let's hope they accept that it's their problem.

[fida992]

I do not think they can restore your data. And 369$ is a big amount that we have to pay for a manufacturing faulty item. Disappointed

[somsung_sasch]

Update: they accepted to repair it on obligingness ... I'll see what happenes with the data.

[Sandijs_E]

Same to my GalaxyS22 Ultra, stuck in boting loop in 07.02.2025.

If you put the phone in the freezer for 30-40 minutes, then it is possible to turn it on. When the phone warms up, it restarts again.

I recovered all the files by keeping the phone in the freezer.

[Jackhammerr72]

 I had bought an S22 Ultra in Nov 2024, when I got phone going I registered it with Samsung and then checked warranty with the Samsung warranty dispute department, sent in sales receipt and 2 hours later got sent a message from Samsung telling me I have a 1 year warranty which expires Nov 10th 2025! I was very happy I had a warranty, I have the emails showing I went through the vetting process and showing it was valid, also shows under my samsung account a valid warranty for 1 year.  1 day later started noticing phone really warm, and signal was very weak, kept losing signal and dropped calls and messages. Contacted Samsung because of 1 year warranty snf at first they said I didnt have one, then I sent screen shots  of my emails, then they approved me once again and then I asked if I could fix it local at one of their shops and found it fishy the demanded it be sent to them, but they made sure I had warranty before they paid for shipping.  I sent phone to them and a week later get a message saying my phone will be returned to me in a few days repaired, then a few hours later get another email saying due to further inspection they will not cover damage because of no warranty..... I called them then proved I had a warranty then they asked to call me back  in a few min, when they called back they claimed yes I do have a warranty but still will not cover because its internal damage due to probably an accident of some sort. I was pissed I told them I just bought the phone, used it 1 day, the phone was in mint condition and I told them if any damage was there its because of them.

                                                   They made it clear they were not going to fix the phone under warranty but will for 700 dollars to fix motherboard among other things, this is why I have had the run around this bad. I called again trying to find someone honest who wouldnt try to place the blame on the poor ***** who did nothing but buy their product and got the  run around again, no one would listen. Finally I contacted the CEO office trying to tell them of my experience, they "Pretended" to want to help and after I explained everything to them they claimed Sorry you bought from unauthorized seller....... I quickly sent in warranty info that their company approved me for and then got ghosted... I contacted the BBB and then was contacted by the Ceo office again claiming they would help me and the same thing happened they claimed unauthorized seller... I sent in the warranty proof and they would not respond, I sent them legal info showing then it was criminal to give me a warranty then take it away and at the least they gave me an implied warranty which is legal. I clearly see Samsung NEVER had intention to fix or help me, they do not want to show they are responsible for the poor product they built , because if they fix on phone they may have to fix them all.

I am so mad at this company after buying Samsung for over 30 years and never used their warranty, and always boasted to everyone how good they are. Never Again, they made me look elsewhere after how bad I was treated by their agents and was basically treated like I had done something wrong, which I did,I bought their S22 Ultra Phone which worked for a day. This company scammed me and I will try the FTC and Attorney Generals Office Next. Samsung scammed all of us. Nothing more frustrating than talking to a company full of pre scripted answers, no help, they pass you off like a piece of ***** when they should treat their customers like gold. I hope we can find a way to get this dishonesty from this company to stop and have Samsung held accountable for all of our phones that deserve to be fixed due to bad craftsmanship, no excuse for this!

[Hh8811]

Same problem and got quoted $750 to get it fixed from Samsung. What a joke

[Santania]

Yup, my phone just started rebooting indefinitely out of the blue. Bought the phone second hand and it worked perfectly, for over a year, until the boot loop started. Tried all the tips and tricks I could find on the internet. This is really bad that Samsung fried the motherboard. My old A71 (work phone) still runs without any issues. 

I will not recommend Samsung again. Been on the Galaxy Series since S6, but this is now the end of it. 

Samsung does not care about their customers I guess.