S22U Phone No Longer Working.

[ZedBerry]

Hey in the beginning of February this year 2025 my phone started to lag and then turn off and then showed a message regarding update or something and then I got access to my phone for less than a minute and then same thing happened again and it began to bootloop. On and off on and off. I have read multiple forums regarding the same issue this all happened after the update or could even be a defective motherboard issue I contacted Samsung straight away got my phone sent in to get diagnosed and at first they said they found nothing and then I explained to them again and about what I read online and then just said okay we can replace the motherboard but we will charge you. I'm frustrated and upset since this is not my fault and I have been back and forth with them multiple times and no help at all. I should be within my full statutory rights with the consumer law act 2015 I mentioned it and they said they can't do anything so please can someone help. There's no email or anyway to get this through to someone to help in my situation. It's really sad I've been with Samsung for over 10+ years with all my appliances and this is the worse experience I am recieving.

[johnz237]

Hi! Welcome to the samsung members community!

Im sorry to hear this as it sounds incredible frustrating.
Is this still within manufacturer's warrenty? I would maybe go to a samsung experience store and speak to someone in person, or even request this to be escalated from the online support team.

The only options I can think of to fix this is- can you access recovery mode/ does it let you?

1. Turn off the device. 2. Press and hold the Volume Up key and the Power key. 3. When the Android logo displays, release both keys. 4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
Use Volume keys to erase all data.

"
If you screen is frozen or you could not turn on your phone, we advise you to perform a factory reset using the 'Recovery Mode'.

Note: Please note that performing this procedure will erase all customer data. Please perform data backup in advance to preserve your data in device. 

1. Hold the Volume up + Home + Power key at the same time.


2. Once the Android recovery mode appears, select: wipe data / factory reset with the volume keys

3. Enter with the power key"

https://www.samsung.com/za/support/mobile-devices/how-to-perform-factory-reset-on-android-smartphone...

 

 

[ZedBerry]

I appreciate this however I have already tried these options and it doesn't work, I have spoken to Samsung via phone multiple times to multiple teams and departments even sent my phone off to Samsung technicians unfortunately no help. My phone is out of warranty however I have done nothing to it so should be covered but our UK consumer law act. I fairly believe if it is something I have done then it's understandable to pay for it, for example I broke my screen a year or so ago I paid Samsung £300 to repair the screen and I am okay with that as it was my fault however this isn't my fault and it's the device itself fault which isn't fair on my behalf.

[BandOfBrothers]

Hello 👋 @ZedBerry 

I'm sorry to hear your experiencing these issues with the phone. 😔 

May I suggest to perform a forum search as you will find already existing threads with help and advice within in regards to this bootloop issue. You're not alone. 

However it does not always seem to be a motherboard failure. 

You could send all relevant details to the Samsung Community Forum Team to see if they can assist. No guarantees they can. 

Send them a Private message to SAM_UK

You do have the options in the Consumer-Rights-Act-2015 that supports both the purchaser and merchant. 

Citizens Advice can put forward any options open to you. 

If you paid by Credit Card then look at Section 75. 

If you purchased by Debit Card then there is also support via purchases that way called ChargeBack.

https://www.moneyhelper.org.uk/en/everyday-money/credit/how-youre-protected-when-you-pay-by-card 

Look at Home Contents to see if that covers your phone. Some Bank Accounts provide cover as a perk of the account. 

If i can be of any further help please don't hesitate to ask  😎 

[Punnyabrata]

My phone updated its software last week, and ever since, it's been plagued with performance issues. It crashed and restarted a few times before ending up in a bootloop yesterday. Before the update, everything was working perfectly. I attempted to access Safe Mode but had no success. I also reached out to Samsung chat support, but the representative was unhelpful and simply advised me to visit a service center. Unfortunately, the service center was equally unhelpful. I even let the battery drain completely, but now the phone vibrates repeatedly whenever I try to charge it.

Has anyone had any success booting into the OS without losing their data? Beyond the issue of planned obsolescence, I think Samsung needs to be held accountable for taking their customers' loyalty for granted. If car manufacturers can issue recalls, why not phone companies? I currently own four Samsung phones and a Samsung TV, but their customer support is worse than Google’s. I'm in Canada and if anyone is pursuing a class-action lawsuit, count me in.