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S22 Ultra unable to share videos through whatsapp

(Topic created on: 13-04-2022 07:19 AM)
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Sulakh
Apprentice
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I just spent two hours with Samsung support trying to get my issue resolved. The issue is that I am unable to send video over whatsapp. Videos that are forwarded from other phones I can upload without an issue - just not videos shot in the S22. Four different  'customers service' people took remote control of my phone and did all...the problem is still there. Ultimately they terminated the chat ....never known samsung customer service to be this bad

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23 REPLIES 23
AmarjeetSinghOnly1
First Poster
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***problem solved***

1. Go to you camera settings
2. Open "advanced video options"
3. Deselect the HDR10+ option.
4. Make sure videos are in the HD option (you could play around with the FHD/UHD options if you wish but I didn't have the time to test these)
5. Make your videos and share away.
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AmarjeetSinghOnly1
First Poster
Options
***problem solved***

1. Go to you camera settings
2. Open "advanced video options"
3. Deselect the HDR10+ option.
4. Make sure videos are in the HD option (you could play around with the FHD/UHD options if you wish but I didn't have the time to test these)
5. Make your videos and share away.
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kri229
First Poster
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Bro Adel111 is a legend
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Khalid
First Poster
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Change your video recording from 8k to UHD 

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