a week ago - last edited a week ago
I have had this phone since it came out almost 3 years so obviously no warranty left
I used this phone with care not a single scratch or fall damage to it
suddenly while I was typing in WhatsApp yesterday the phone froze and went to boot loop
every trick didn't work except the freezer method it works for like 30 second max I cant back up anything
so is this a motherboard failure and what do I do now? did I lose all my data?
Solved! Go to Solution.
a week ago
The second option is to charge your smartphone. Put it in the freezer with the cable plugged in and connect the cable to the laptop. Leave the phone in the freezer and you copy the data with the cable outside.
a week ago - last edited a week ago
a week ago
Hi @Meed92
Of you haven't already please use > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
If a factory reset and then set the phone back up manually i.e don't use a back up does not work or you can't get into the phone ,then even though the warranty is expired Samsung will still assess the phone and provide a costing.
Then you could weigh up the current cost of the phone to see if the costs are warranted, coupled with how long the phone's going to be supported by security patches and software.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
a week ago
thank you for replying but phone won't let me go into the boot menu it goes there for a second once it cools off then it gets stuck on the boot loop again
I will take it to samsung service center and see how it goes
a week ago
thanks for help but I tried that already the phone won't go to safe mode it immediately restarts and gets stuck on the boot loop
did Samsung make any call backs for broken phones after UI6.1 it's frustrating to be honest
never had anything like that with all my previous phones
a week ago - last edited a week ago
a week ago
yes I got what you meant, unfortunately it doesn't get in recovery mode either it appears for a second then it forced restarts and stuck in the loop 😭
a week ago
a week ago
not even that 😞 the only thing my phone worked with and for a short period is the freezer method, I put it in the freezer for 15 minutes it turns on fine then after 30 seconds it when it heats up around the camera it shuts off and the death loop comes back
I just want to back up the files T-T
a week ago
This is the option. That's what I did. Freeze your phone. Take a plate and a pack of butter. Turn off your Wi-Fi and network. Put a pack of butter on a plate. The phone is on a pack of butter. How the radiator will work. And connect to your laptop to start copying.