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Original topic:

S22 Ultra screen warping melting

(Topic created on: 22-11-2022 02:49 PM)
1273 Views
AlexG247
Apprentice
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Hello, so my issue as you can see below something under the glass at the top of the screen is  warping melting like,  I went to Samsung UK king cross and the engineer said that it's not to bad come back when it's worse this makes 0 logic to me... when should I go to them when my phone melting in my pocket , This should not happen to a 1200£ phone.
 Need some help please
PXL_20221116_221845547.jpgPXL_20221116_222154233.jpg

https://www.youtube.com/watch?v=1-VhO8pTdTo

https://www.youtube.com/watch?v=DDnewfSTrCM

12 REPLIES 12
Solution
AndrewL
Moderator
Moderator
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@AlexG247: I'm sorry to hear that you have encountered this issue with your Galaxy S22 Ultra. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

AlexG247
Apprentice
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Did it, il wait now i assume 

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AndrewL
Moderator
Moderator
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@AlexG247: Thank you, Alex. Please keep an eye on your inbox, and we will reach out to you as soon as possible to request further information. 

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AlexG247
Apprentice
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OK thanks
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leicesterMan
Troubleshooter
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How do you get video to be uploaded on here
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AlexG247
Apprentice
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I just copy paste a YouTube link
Solution
AlexG247
Apprentice
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samll update managed to get it fixed they replaced the full screen, I think the battery aswell phone works like new.

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Catt78
Pathfinder
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Hi, was it like this out of the box? Or it developed gradually?
I received my s22ultra and when i was eye picking for dust particles to install a screen protector, i noticed at the bottom right corner this sort of wavy line around 3mm,just before the glass to curve. I didn't have anything like this with previous s22ultra or previous galaxy models. It looks like the oled panel wasn't aligned perfectly under the glass. The glass otself has black thin bezel .
This is unacceptable for such an expensive phone
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AsadM
Moderator
Moderator
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Hi @Catt78, I'm sorry to hear about your new phone. To guide you in the right direction, can you please confirm where you purchased the phone from? Also, when was your order placed? 

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