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S22 Ultra - Frozen Lock screen

(Topic created on: 26-02-2022 06:57 PM)
21647 Views
vmax1989
Explorer
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New s22 ultra delivered 25th Feb . All set up but experienced an issue with frozen lock screen. Had to hold down to power off but no warning of powering off.  Not done it since but slightly worrying.

180 REPLIES 180
WllmZ
Journeyman
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So I've sent some error reports and got a response now:

Hi! We have received your report and we have checked it out.

We're aware of the issue that the phone freezes after unlocking it with the fingerprint. The fix to this issue will be applied to a next maintenance binary release. Thank you for letting us now about this problem. Please keep your device and apps up to date.

If you have any further questions I would like to ask to you to contact us via the Live Chat option when pressing the ‘+’ in the bottom right of the Samsung Members App. That way we can dive deeper into your questions.

Kind regards,
Samsung Electronics Benelux

Damian78
Pioneer
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Happened to me for the first time just now, on the phone I finally got yesterday. I got a WhatsApp message notification, so tried to turn the phone on to view it and it froze - didn't show the fingerprint icon. After about 20 seconds it appeared, but I couldn't use it, still frozen until it finally came up with "One UI has stopped working". Closed the message, submitted the report, and it's working now. 

vmax1989
Explorer
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New update yesterday for my ultra...see how that goes
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S22Ultraboy
Journeyman
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Samsung pushed out the April security update last night and so far the freezing issue I had seems fixed, also I can observe overall usability is better.
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Dilligaff
Apprentice
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Had to manually look for the new update, trying it now. Will reply in a week if it helped or not.

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Hystrix
Navigator
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Since the update I've not had it full freeze but I have had the lock screen loading slow down, with the fingerprint scanner icon appearing like loading a picture in the 90s using dial up.

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Dilligaff
Apprentice
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The update worked for me, when unlocking out of standby it does freeze for a milisecond  halfway the fingerprint animation and then it pushes through and contineus to work normally.

SenorObscuro
Explorer
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Same here. The freezing seems that it went away, but there is indeed a lag on the fingerprint/ lockscreen animation

ANM8
Pioneer
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To be fair, still not good enough for a top in the range phone.. 

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Members_N5AWvne
Apprentice
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Yes the issue for me is finally fixed after the update. This by far has been the most annoying bug I've had on a galaxy phone ever, but our long nightmare has come to an end!

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