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S22 Ultra - Frozen Lock screen

(Topic created on: 26-02-2022 06:57 PM)
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vmax1989
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New s22 ultra delivered 25th Feb . All set up but experienced an issue with frozen lock screen. Had to hold down to power off but no warning of powering off.  Not done it since but slightly worrying.

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Hystrix
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I've had it freeze twice on lock screen now since it updated the other day.

First time I ended up doing a force restart with power and volume down key. It has done it again a moment ago but came back after 30 seconds a minute

BandOfBrothers
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Have you received the most recent update @vmax1989  , @Hystrix 

If this continues then one good generic troubleshooting tip is to clear the phone's system cache files. No information is lost this way.

Https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Hystrix
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Yes. I've got the latest update. As I said, it did it after the update. It hadn't done it in the couple of days I had the phone before the update.

BandOfBrothers
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OK @Hystrix 

 

If it happens again please consider using Safe Mode to see if it stops.

Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ will help to highlight if an app or theme etc is potentially causing issues. 

If it's intermittent then this could point towards an app , theme issue etc.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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vmax1989
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Could try it but clearing the cache on a new phone ? Yes has the latest March update.
BandOfBrothers
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I do understand about it being a new phone but if a phone is misbehaving after an update then old files left behind/ collated can cause issues sometimes which is why cleaning the cache is one of the 1st steps @vmax1989 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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vmax1989
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Thanks for advice. My previous s21 ultra never gave a hiccup so hopefully all will be good though probably a software glitch 😀
_Jonno
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I have experienced the same freezing in lockscreen bug.
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Pedroagf
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Same 😵💫
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