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S22 Ultra Freeze and restart ## One ui 6 update ## Screen line

(Topic created on: 30-01-2024 06:40 PM)
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Arts389
First Poster
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WhatsApp Image 2024-01-30 at 16.29.46.jpeg

Recently, I updated my phone to One UI 6. After 5 days, the problem started with freezing and automatic restarts. Initially, it occurred once an hour, then on the second day, it happened more than 5 times in an hour. Additionally, the screen displayed lines in various shapes when the phone froze, even without using any apps. I went through every troubleshooting process recommended by the support team, such as the screen test using the *#0*# code (which showed no screen issues) and performing a wipe cache partition and factory reset.

After the reset, the phone started restarting automatically again after a few minutes, although the lines didn't appear this time. So, the next day, I booked a repair with Samsung online since there were no Samsung centers in Ireland. Upon checking Samsung's repair sites, it directed me to the Fonefix store in Ireland, where they informed me that they could service it for free since it's under warranty.

The technician suggested changing the main board of the phone after seeing attached pictures, but since they didn't have the parts available, I didn't proceed immediately. However, after receiving another update on the same day from One UI, the phone hasn't shown any problems for the last 24 hours.

Should I wait for the problems to reappear, or should I change my board straight away since I only have 8 more months left in the warranty?

8 REPLIES 8
Tourbillon De La Vie
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I would wait few more days

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MarkVal73
Apprentice
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This must be an update issue because its happened to mine too
King-Sherwood
Apprentice
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mine as well for the past 4 days i cant even use my cell it literally restarts, freezes, restarts, freezes 

  • SO is samsung gonna fix this ?? are they gonna pay some of my service bill bc I am still paying telus for service and they said its on samsung now .. not their fault !!!! 
  •  
Members_4Ov5GIm
Apprentice
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I disabled the Chrome and it worked for me.

Patriciajones
Journeyman
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its happening to me, i can't even get on my phone as its on a reboot loop. i switched on wifi and now i have this issue...it uses all my data and now i have had to upgrade to 50gb a month

Jpbolt
First Poster
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I have been having the same issue  as well for about  2 weeks.  And now has progress to also saying certain apps are unresponsive.   But in the last 3 days.   It is telling me that the UI is unresponsive  and to wait or close the app.  

Members_YpT79Ba
Journeyman
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Hello, Samsung support team is not helping at all. Samsung did not give us a clear explanation of the problem.

The solution for many people was to replace the motherboard.

What can you do when the phone is more than 2 years old, pay to repair a problem that comes from an official Samsung update?

This is unacceptable for an expensive smartphone like the S22 ultra.

Please, we need a precise answer and know if the problem is software or if the hardware was affected. At least, an official answer that says that Samsung is seriously investigating the problem...

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mayz
Apprentice
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I have the same problem since one week. My phone restarted in loop during several hours and freeze in the boot step. Now, sometimes, when I launched an app (any app), it freeze and reboot. I did the two last update of the OS ...

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