Dear Samsung Community,
It has come to my attention, and that of many other users, that the Samsung Galaxy S22 Ultra, particularly those with Exynos 2200 processors, is experiencing severe hardware failures following the One UI updates. These phones are being rendered completely unusable, stuck in a booting loop, and unable to power on.
Key Issues Identified:
Overheating Leading to Motherboard Failure:
- The phone overheats, particularly when using Wi-Fi.
- Users report that once the phone begins disconnecting Wi-Fi automatically, the damage to the motherboard has already occurred.
One UI Update Triggering Failures:
- The issues seem to be exacerbated by the 6.1 One UI update, which appears to stress the motherboard components beyond their tolerance, leading to irreversible damage.
Warranty Expiration Problem:
- Many users are left helpless because the issues typically manifest after the warranty period ends, leaving them with expensive repairs or the need to purchase a new phone.
No Official Acknowledgment from Samsung:
- Despite numerous user complaints across platforms like Reddit, Samsung forums, and other tech communities, Samsung has yet to officially acknowledge or address this problem.
Call to Action:
As a dedicated Samsung Galaxy S22 Ultra user, I, like many others, invested significant time and money in purchasing this flagship device. For example, I personally pre-ordered the phone, waited four months for delivery, and paid approximately €1,450. I expected a premium product, not a device that fails due to a software update and poor hardware design.
Therefore, I urge all Samsung Galaxy S22 Ultra users facing similar issues to:
- Join forces and collectively address this issue to Samsung's CEO and executive team.
- Demand accountability from Samsung, including:
- A global recall of affected devices.
- Free motherboard replacements for all impacted phones, regardless of warranty status.
- Alternatively, financial compensation for those who purchased these defective devices.
This Is Not Normal:
Samsung must acknowledge that their software updates directly contributed to the motherboard failures. It is unacceptable that users are left to bear the costs of repairing or replacing a flagship device due to Samsung’s oversight.
A United Front:
Together, we can amplify our voices and ensure that Samsung takes responsibility for this issue. It is time for them to address the concerns of their loyal customers who trusted them to deliver a reliable product.
Let’s work together to bring this matter to the attention of Samsung’s leadership. Every affected user deserves resolution, not silence.
Best regards,
[A Concerned Samsung Galaxy S22 Ultra User]
