10-03-2022 02:35 PM in
si eu am intampinat problema asta de cateva ori in ultimele zile. am sunat la service Samsung care mi-au efectuat o diagnoza remote insa fara sa gaseasca vreun motiv/eroare. mi-au recomandat sa incerc sa folosesc o perioada telefonul in modul de "siguranta" insa este dificil sa o faci o perioada lunga deoarece telefonul nu mai poate fi folosit decat pentru apleuri si alte cateva aplicatii instalate din fabrica.
sper sa fie o problema care sa se rezolve cat mai curand cu un update de soft din partea lor, nu-mi surade deloc ideea sa il resoftez complet sau si mai rau sa il bag in service..
o zi buna!
10-03-2022 02:44 PM in
10-03-2022 08:47 PM in
I've just had a painful 1 hour session being patronised by a Samsung UK chat representative in an attempt to follow some "switch it off and on again" and if that fails Reset the phone type support. They refused to admit that this is a problem. My phone arrived on the 25th Feb...launch day ... and the camera has been largely unusable since.
It crashes with no pattern that I can decipher and reboots the phone, but even the reboot is different to a normal restart, it takes much much longer. Sometimes the phone is down for 3 or 4 minutes before it's back up.
All fully up to date too.
If samsung haven't admitted or recognised this as a problem, there's little likely hood of a quick software fix.
Configuring this phone with all the tools I use represents about 5 days of effort ... returning it or factory reseting isn't an option as is so commonly suggested by first line support.
I'll give the app reset a go but first I need to understand what implications this has to my complex phone build.
Fingers crossed this gets sorted ... at this rate I'll be heading back to my old faithful S10+.
10-03-2022 09:30 PM in
you just put into words everything I have been experiencing in the last week. My scenario exactly. Samsung currently has my phone. Luckily I hadn't sent my trade in yet so I'm back to my Note9 for now.
10-03-2022 10:17 PM in
11-03-2022 04:45 AM in
Yes I also experienced that since day 1.. I need to turn off the photo enhancer capability in trading off have stable camera which is not shutting down itself every single shot I take.