S22 Ultra Boot Loop Issues after 6.1 UI / Firmware update.

[FixMyS22Ultra]

Hi everyone,

I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.

Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.

My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.

I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).

This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.

What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.

If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced? 

The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.

It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new. 

That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.

If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.

P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness

[andre932004]

I chatted with a Samsung service representative today and he told me that the problem was unknown. Incredible, right?

I then sent him several websites from magazines that described this problem.
but he couldn't do anything for me. I would have to send it in.

[rhythmdunn]

Journeyman, I'm shopping, it's time for a new phone anyway because I've had my s22 for close to 3 years. I read IPhone owners usually keep their devices 6 months longer than Android owners - well not me as I'm sure I've beat the "typical" time frame! 😂 Also as I looked more into this and read more of the thread, I see the s22 ultras are involved. My phone isn't the Ultra. I tried my hand at searching my system for that particular update involved and I couldn't find it on my phone. Not to say I'm an expert in this area lol! but I followed the steps as accurate as possible and didn't find that particular update. Keep at it, be encouraged, and keep making noise! XO 

[rhythmdunn]

I truly believe they keep their support teams in the dark on issues like this, when they haven't decided what they're going to do about it  ) : 

[SharpPotatoGirl]

Right now I'm going to wait a week or so. The story is being picked up by big media houses in India, and I'm going to file an online consumer report. Have a spare phone for a week or so, so can wait.

If I've to move I'll take pixel mostly, sounds good and I trust Google much more.

[Motomac]

I bought a new phone. Seems like Samsung blames it on the mother board, Seems to have fix others with issues. I am not paying to have it fixed so I traded it in and bought a new phone. Was trying to wait it out to see if another update would fix it but I couldn't go any longer.

[Members_p4z1v8T]

Same issue here, started happening on 01.01. S22 Ultra with One UI 6.1 started to freeze, then jumps into bootloop, where boot is terminated by showing horizontal line across the screen for half of a second. Phone eventually boots up after 20-30 mins and several restart attempts. I don't have any idea how to prevent that.

[Alexios775]

I know but i did not have any option. Needed the phone immediately. 

[ruhhuetl]

/edit

[ruhhuetl]

Hello, I too have/had to struggle with the boot loop problem after the One UI 6.1 update.
After consulting support, I sent the device to Samsung or the responsible Samsung partner for repair.
Today the cost estimate for the repair came: EUR 370 repair costs.

I have to be honest, I'm not willing to bear these costs since the defect is due to Samsung's incorrect software update.

I then contacted support again today, described the problem again and asked for an individual check by a specialist because I am not prepared to bear these costs.
The support employee then asked me in the chat whether I had installed the Samsung Smart Things app on the device - I had and confirmed that.
The support employee then said in the chat that he could and would hand the problem over to a specialist who would check my claims again.

To me it almost looked like the question about the “Samsung Smart Things app” installed had something to do with it.
Can anyone confirm this?

I will report further when I hear back from Samsung.

Best regards

ruhhuetl

[sreenira]

The fraudulent team in India customer experience said the exact same thing. They have the audacity to even blame the customer for this. What kind of ***** work here? 

I'm jumping ship and never buying a Samsung ever again. 

I'm done with this frauds!