29-11-2024 01:55 AM - last edited 13-12-2024 01:59 PM
Hi everyone,
I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.
Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.
My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.
I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).
This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.
What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.
If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced?
The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.
It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new.
That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.
If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.
P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness
31-12-2024 01:27 PM
Yep my esim got removed during a reboot and now I cant access anything that has 2 factor because it sends the codes to my phone. I have been losing money because of this issue. Samsung is literally screwing us right now
31-12-2024 09:49 PM
Thank you for posting @RA43
First of all sorry to hear that you had to go through this same issue. I'm one of those unfortunate users who have been impacted by Samsung's scam. I'm still hoping that they will fix my phone, or atleast get the phone back and provide a discount on a new purchase.
If they don't provide a resolution i'm done with Samsung and i'm 100% sure many users have moved away from Samsung due to this.
Just a side note, Vivo has beat Samsung in my country and they are considered to have a solid customer support. Even OnePlus handled the green line issue like a champ in India. Samsung being a leader should learn something from them. Anyways Samsung lost many customers last year and i'm sure with this kind of poor support and negligence they are going to lose big time in 2025 as well.
31-12-2024 09:51 PM
Dear Dileep,
Thank you for posting and I'm very sorry to hear this.
What is your course of action? How are you going to handle this? Customer Support and Service centers were no help.
01-01-2025 06:56 AM - last edited 01-01-2025 06:58 AM
Hey FixMy, I just read a story about this situation by Dagens.com. Be encouraged and keep talking about it — the word's getting out. xo
01-01-2025 08:15 AM
I emailed India ceo office and they called - they said the issue could be due to whatever reason and we're sorry we can't help. You've to get it repaired at your own expense. 40K+ expense folks.
As stupid as Samsung can be at this time. Denying the issue.
01-01-2025 09:41 AM
Agreed.
They are losing market share like crazy. Many of their impacted users will not trust this brand anymore. This is shameful to say the least that a multi billion dollar high tech tech company can't even update their flagship phones without bricking them.
I truly hope that they step in resolve this as soon as possible.
So what's your next step @SharpPotatoGirl if you jumping ship which brand are you considering?
01-01-2025 09:47 AM
I hope Samsung responds to this and brings back the trust in them. OnePlus did a great job in India handling the green line issue.
If OnePlus can do it, vivo can do it, Samsung can and should do it.
01-01-2025 10:51 AM
same problem here, my S22 ultra crashed yesterdeay and stucked in a boot loop now.
putting it in the freezer works for 2 minutes and then it crashes again.
deleting cache did not work
01-01-2025 12:20 PM
what did you guys do to solve the problem??
01-01-2025 01:18 PM
Thank you for posting @andre932004
Sorry to hear that you were impacted as well. We are all struggling to figure out a way to make Samsung respond to this. Almost everyone is pissed with them and jumping ship if Samsung does not resolve the issue. Some are even considering a class action lawsuit.
I'm myself considering a consumer court proceeding in my country.
Samsung seriously sucks.