29-11-2024 01:55 AM - last edited 13-12-2024 01:59 PM
Hi everyone,
I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.
Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.
My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.
I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).
This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.
What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.
If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced?
The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.
It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new.
That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.
If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.
P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness
29-06-2025 10:40 PM - last edited 29-06-2025 10:40 PM
Most people would not object to a 65$ repair, i was quoted hundreds for the cpu.
consider yourself one of the lucky ones!
30-06-2025 10:17 AM
Hello everyone!
I'm honestly completely disappointed with Samsung. How they treat their customers, especially long-time users like me (about 15 years). The problem didn't originate with the user themselves, but with Samsung's update.
SOLUTION:
In Austria and Germany, there's a post from a Samsung employee saying Samsung will cover the repair costs. But, "strangely," it was never really announced. It's at least like that here in Austria, and hopefully in Germany and the rest of Europe as well. You should clarify it with the Samsung support chat. There you'll get information about which repair shop to send it to. With the note that Samsung officially stated that the repair costs will be covered. I did that and got it back repaired, free of charge. But it was a struggle.
30-06-2025 12:30 PM
Hello,
I also have wifi et bootloop problems since June update. It seems that if I totally disable wifi the phone is pretty stable, so that doesn't look like hardware problem.
Does anyone has technical information about this issue?
I read about motherboard or CPU to be replaced but how a software update can fry hardware components?
Should I understand that now I'm impacted I have to consider my phone is definitely out of order? Even if you replace the hardware, how can we be sure that updating process will no cause destruction again?
Thanks to anyone who has some precisions.
30-06-2025 03:41 PM
Do you have any document related to it, so that it may help us against our devices
30-06-2025 03:54 PM
upgrading the software to 7.0 should fix the boot loop of the security update which caused the issue originally.
01-07-2025 03:11 AM
Sería muy bueno, que quienes han obtenido una reparación de samsung compartieran el documento de servicio técnico. Gracias.
08-07-2025 01:07 AM
Yes, putting my S22 in the freezer and then in the refrigerator worked for me several times.
Today it worked for over 12 hours—a miracle! I was able to recover some data I hadn't yet backed up.
But I'm not kidding myself, and I've ordered a new phone.
08-07-2025 01:34 AM
Was one of the victims of the bootloop. Had recommended many to email CEO and someone will reply, at least someone replied for the Singapore side. Phone was ok for 6 months after fix in Jan 2025. But 2 weeks ago the dreaded green line suddenly appeared.
this time I brought the phone in. It seems a different situation. Few months back, the customer staff have no idea and insist we have to pay few hundred dollars to repair.
this time round, the staff seemed prepared. Told me to pay labour fee of $50 sgd and they will take care of it.
1 week later. Phone screen fixed. Software updated. I actually did not update my phone for 6 months for fear of the same thing happening.
just posting here for those affected by same.
Keep going!
Henry
p.s and yes after the green line I have switched to iPhone and not looking back. Typing this on my iPhone .
08-07-2025 01:52 AM
My S22 Ultra worked just fine before the UI7 Update, now I have the bootloop issue too.
08-07-2025 02:16 AM
Awesome to hear I was able to help at least one person recover data! But yes, you do need a new phone. It's only a temporary fix to be able to get your data off. So many people that I have seen have wiped their phones and have lost all of their data. I wasn't going to stand for that! LOL