S22 Ultra Boot Loop Issues after 6.1 UI / Firmware update.

[FixMyS22Ultra]

Hi everyone,

I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.

Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.

My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.

I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).

This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.

What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.

If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced? 

The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.

It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new. 

That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.

If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.

P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness

[seksham]

I have seen a few videos where CPU reballing fixes the boot loop. It costs me 4-6k INR.
Keeping the phone in the freezer sometimes works, but the phone only starts for 1-2 minutes, which is insufficient to back up.
I will take it to the service centre now.

[seksham]

I think this particular version (S908EXXUBEXK5) has this issue. I saw a green screen which suggests that vendor boot partition is corrupt

[Members_QAaODdc]

After the update, my front camera doesn't work at all (Face recognition also does not work.).  I have tried all the software options to fix it.**S22 Ultra. 😞

[sreenira]

Guys quick update. Samsung customer support called me today and said that the MB needs to be changed and it costs around 40K INR? What the heck is wrong with Samsung. They need to take responsibility here and fix this. I'm definitely considering pressing charges and take the legal route.

[Krasi2010]

This issue needs to be reported to media ...that's the only way samsung will take it seriously

[sreenira]

Any idea as to how to go about it? Which media and how? Any suggestions? I really wanna make this known. I lost precious moments that were captured on the phone with my Daughter. 

But the audacity Samsung has to just brush it off just p*****s me off. They broke it and they need to fix it.

[sreenira]

I'm exploring the consumer court options as we speak. If it becomes too cumbersome or complicated, i will have to consider contacting a lawyer. I am hoping it wont come to that. 

[Members_ct3hsxt]

Note for Samsung Complaints Department: This issue is clearly related to a software update that was poorly planned, POORLY TESTED (if tested at all) and deployed without a contingency plan.

I believe that the EVIDENCE, from this and similar threads on a HUGE number of websites is conclusive - - the v6.1 One UI update that includes a ***** piece of AI code (and I mean pure ***** in its form, as it was probably built by an AI tool and NOT CHECKED NOR TESTED by humans) is your root cause.

To the Users out there - do not bother with a factory reset, you are only wasting hours of your life - been there, done that, should have charged my daily rate to Samsung (BTW, £750 per day is my day rate as a Solution Architect)

Facts:

1. Since v6.1, multiple S22 units (in the thousands) are experiencing overheating issues, causing the boot loop
2. When users are able to boot up, as soon as the WiFi is activated, boot loop re-occurs due to the overheating chipset
3. Booting in a cold environment, to allow the chipset to process previously mentioned ***** AI code, is a temporary and avoidable band aid fix to allow users time to back up their data.  Users: my suggestion, put the S22 in a cool box to boot up and run your phone whilst you back up your data.  The cool box will not impede the WiFi signal needed to back up to the cloud, seeing as backing up via a cable to a laptop is also no longer an option (the ***** who thought of that stroke of genius must have also signed off on the test results on the AI update).
4. What does AI need to "work" properly...?  Access to the internet, hence why our S22s begin to overheat when Samsung pushes some form of update or calls for usage data.  Users: your usage is being monitored (as per the terms & conditions of using a Samsung device, Android and Google - happens with Apple too, in case you are considering moving to the Dark Side) and this information is sent to the various organisations when there is a stable WiFi connection (and only over mobile data as a last resort), due to the potential costs to the users.  The problem is, the One UI (v6.1) code is probably so bloated that the subroutines that call for a WiFi connection (to update our usage data) it will also fire up the  AI code too.  

I would go on, but my sarcasm has already reached boiling point and my use of profanities just shows how low I will go to get the point across - very unprofessional of me.

How to rectify the issue is simple, but there is nothing Users can do until Samsung management acknowledge (internally) that this is a Samsung fault.  Likelihood of that happening - zero percent; too many egos in place for Samsung management to admit a problem with 'their' code, after all, their AI is perfect [isn't it????].

So, Samsung, I CHALLENGE you to roll back the One UI to v6.0 for S22 units (we all know this is possible, so don't give us any bull).  You could even use the money obtained from those users who had a motherboard replacement to cover the cost of SOME TESTING before you unleash a working piece of software.

I am now off to post something more professional on LinkedIn on this matter, where my last major post had 2 million hits... just a small number of professional, IT related people (like me) posting observations on how to RUIN a successful business by not listening to the CUSTOMERS.  Brand reputation - the cheapest form of marketing and most costly when negative marketing factors ensue.  [I had better mention that I am also a Business Architect, with 25+ years of Business Analysis experience in some global brands, so have an inkling of knowing what I am talking about].

[sreenira]

Hi,

I'm interested in joining forces with you in LinkedIn. Samsung just bricked my s22 ultra as well. I will PM you. 

Thank you so much for the detailed post. I really want this issue to blow up. Samsung cannot just ignore and walk off. They atleast should release an official apology. 

[frustrateduser2024]

So did a factory reset and recycled phone through network provider upgrade... now they're saying it won't even charge... honestly just ridiculous! 6.1 update killed phone and now I have a useless phone