Random AUDIO distortion over USB-C earphones S22+ HELP

[Dreadish]

When im listening to music or watching videos over AKG USB-C original Samsung earphones, sound ocasionaly after a while audio started getting distorted -  Its totaly random. It happens randomly, but when it starts, its goes on and on every few seconds. Pause the video/music and resume,  makes it go away, but starts again in few seconds. when this happened, i disconnected the earphones to see if it will continue over speakers, but it didnt. Over speakers plays no problem. Then i  tried another original AKG samsung earphones,  and it was again distorted every few seconds. Earphones are not the problem-they are all original, tried 3 of em and they are not the cause.

Fact 1: audio gets distorted, and when it does, it dosent stop untill reboot.

Fact 2: audio gets distorted  ONLY when i have connected USB TYPE C  earphones (all original from Samsung)

Fact 3: audio plays normal on speakers on every volume

Fact 4: i booted in safe mode, also was playing normal with no  distortion.

Fact 5: i  tried with or without DOLBY ATMOS-didnt fixed distortion, was still distorted

After i reboot in safe mode, it played  normal again, now after few hours , didnt came back. i rebooted back into normal mode, and issue atm didnt returned. but it will, since last time it did.

Im trying to  figure out what causes it. (hardware or software).??

I have April update firmware and I already did factory reset after updating. Didnt helped. Since its random, and it happens only when using earphones, maybe usb-C need too get firmware fix? I read old s21 forums, some people got firmware updates for usb-c connector.

Maybe April,s Firmware S906BXXU1AVCJ did something to audio driver in S22+??? and need to be fixed in next updates?

Any help would be apreciated. What else can i try when audio distorsion comes back?

Samsung,  FIX this!!!! (or im thinking returning the device)

[VincentM2]

Thank you for the technical pointers...I managed to reset the network connections but I do not have the usb settings app maybe because  I am not using the akg usb c earphones but just the 3.5mm dongle. I noticed if I unplugged and re applied the dongle when the distortion occurs it makes it go away temporarily. Sometimes the distortion goes away for a few hours when I do this but this time period is totally random. This is not ideal as I hate messing with the usb port. I hope the aforementioned update will resolve this issue but I still have the issue of the periodic clicking sound even when no music is playing...I am surprised no-one is talking about this...I increase the volume when playing music to mask the clicking. Sometimes though I can hear artifacts in the music. This is a samsung official dongle...

I opted not to purchase the akg usb earphones because there are a lot of fakes out there coupled with the fact this item is no longer listed on the Samsung and akg websites...just cant trust other sources. But i am dumbfounded that the dongle is giving such issues as this is a current product.

[VincentM2]

I do love my s22+ the screen is amazing...120hz panel and hdr content looks sublime. The speakers are amazing that's someone who is coming from an A70. It would be a shame that wired headphone connectivity turns out to be sub par.  If this is samsung 's attempt at forcing wireless connectivity for audio this would be a crying shame. I listen to a lot of flac and high res music so Bluetooth is not the way to go. I actually sold my free buds pro thinking that the wired approach would be my only choice for a full audio experience. 

[Dreadish]

Wich wired earbuds are you using? I agree. Nothing beats wired earbuds. Samsung please, FIX this issue and ugrade the fix in next update. Come on! , More and more people will realize,  that wired USB -C earbuds have issues with  random  distortion!!!"

[VincentM2]

I have the sennheiser ie300 and the shure se846. Both good earphones for audiophile listening.

[VincentM2]

The xxxavd update dropped this morning. It does not appear to make much difference I had one distortion incident but since then it has been playing flawlessly.  I still hear the clicking sound...I did the earing test for a custom profile...this is done under accessibility settings...it is stable for the time being. I noticed there is an app called Smart tutor which provides remote support from Samsung...@Dreadish...have you tried this for your issue?

[VincentM2]

I spoke too soon...my music just stopped...so the issue is still apparent after the update. This is so annoying!!!

[Dreadish]

Try using different wired earbuds. Music stopped isnt something common to happen. Only distortion. Have u tried making phonecall when this happened?  How big in MB was that update. Beacise two are circuling. 450 mb and 25 mb. Did u tried reseting network settings? No, i havent heard of that samsung tutor. Did u contact them about this?

[VincentM2]

I will try making a call when this happens again, more than likely to the remote support number. The update was about 450MB. The 25MB update you mentioned seems a bit small must be for something specific.

[Dreadish]

Im still waiting for either of the two updates. Small one suposendly fixes gsm unreachable issues since i still have thoes ocasionaly getting sms missed call when i was reachable. As for audio distortion... i will test this as soon as update arrives for my carrier. Im still on april 1st 1.3gb firmware from 3 weeks ago. And check this : https://doc.samsungmobile.com/SM-S906B/EUX/doc.html

Last two firmwares im still waiting. U got the last one. Or phone skipped 12.4 firmware and u got the one from 19.4. 2022. Mine will prolly do the same. But still nothing under software update on my S22 plus 🤨

[Dreadish]

i just got 475 MB VDA update. Im  gonna test distortion in next few days too  see if its fixed.