28-02-2022 12:06 PM
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Has anyone noticed they are not getting 4g or 5g in areas they previously did?
I seem to be getting lte alot. Is this the phone or my sim?
Same sim used on previous phone.
Thanks
28-02-2022 12:14 PM - last edited 28-02-2022 12:41 PM
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Can try going into the get help section on the Members App and into the tests, there you can test you network and see if it shows anything
Maybe contact your mobile network provider an see if they can push some network settings to your phone
Could try resetting your network settings and see if that may help
28-02-2022 01:28 PM
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28-02-2022 03:58 PM
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28-02-2022 03:59 PM - last edited 28-02-2022 04:00 PM
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I have a S22 Ultra, moving from a Oneplus 6T.
Also have super poor reception (0/1 bar out of 4) issue inside my building, the sims card were working correctly in my old phone and the reception was good (3 to 4 bars)
28-02-2022 04:20 PM
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With my s21 ultra i was getting perfect 4g and 5g signal.
But with the s22 ultra this is not the case hence poor battery life
28-02-2022 05:01 PM - last edited 28-02-2022 06:17 PM
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Same issue but also with an extra pain in the butt twist. I lose reception completely when I've switched between 3-4 masts. Stay in one place it's fine. Move and everything drops.
UK phone so Exynos chip. Will be raising with Samsung. Feels software to me as it'll work ok after a reset for a short while.
Ive tried everything except a full reset. Network reset change of sim and issue remains with phone.
28-02-2022 05:26 PM
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28-02-2022 06:29 PM
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Sorry, I meant Exynos. Edited
My note 20 was adequate as was my S21 but this is next level unusable. Feels like software for part especially the drop outs.
01-03-2022 03:23 PM
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I did a hard reset,it worked for a bit.
Network reset the same.
It looks like the Internet connection would get stuck to a mast and wont connect to next one .
On my s21u(Exynos both phones btw) no problems.
In mobile date settings if i select 4g preferred connection over the 5g or vice versa the Internet would stat working for few minutes or hours,then again not. Also a restart or airplane mode would bring Internet back on.
This is unacceptable from a high end expensive phone to fail in a basic level
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