03-02-2024 07:35 PM - last edited 03-02-2024 07:46 PM
Hey folks, does anyone seem to know what could be the issue with my device?
It's quite frustrating having to deal with loss of signal each day.
I have attempted the following approach:
1) Replaced the physical SIM for a new one.
2) Turn On and Off airplane mode (several times each day)
2) Reset the network (this was a temporary fix)
3) Cleared cache partition
My Galaxy Watch 4 Active recently disconnected from the phone more than 5 times each day.
I wiped the cache partition and reset the Watch. Though that did fix the Watch issue.
It's really frustrating. Samsung what's up?
Solved! Go to Solution.
07-02-2024 03:51 PM
Is there any workaround for this issue...I can not use the phone on the go and this is also my work phone....
11-02-2024 01:31 AM
I'm having the same issue. Nothing happened to my phone other then an update. I have contacted Samsung and they said to take my phone in to a Samsung repair place. I asked, if the programming is the issue you think they are gonna tell me that, or just tell me it's broke? They couldn't answer that question. Very upset with Samsung right now, seems like they are screwing up phones on purpose.
11-02-2024 10:32 AM
Same issue for long time with S22+... Poor or no data/ 4G Even in CBD
11-02-2024 01:06 PM
Not the solution for everyone but if you have Samsung Care+, they're pretty lenient with giving out a replacement device. A 20 minute phone call explaining the issue and telling them that I have done all of the troubleshooting steps listed in the forums and they offered for me to take my phone to a nearby repair center or they'd ship me a new device in 24 hours. Obviously this solution won't work for everyone but it's something if you have the insurance. Will update this forum with how the new phone works once I get it up and running in a few days
13-02-2024 05:43 PM
Same issue on my end! My phone keeps losing signal and displays 'emergency calls only,' then comes back for 2 minutes. I went to a repair center, and they said I need to change my motherboard... for $800. I've had this phone for less than 2 years. It's so frustrating.
18-02-2024 11:04 PM
Same problem here. Was on the phone with tech support for 2-3 hours then sent us to the store. We spent another 3-4 hours in the store, tried all the tricks and still have the same problem.
Finally they aprrove the insirace claim and sent us the replacement, same problem.
I will be on the business trip and i am worried that l would lost my signal and got lost in the middle of nowhere. We asked if we could get a different model, the answer is no except that we pay off this borken device and buy a new one? So we have to pay for the service amd product that doesn’t work?
The verizon staff was the only reason we didn't cancel the whole thing. I feel sorry for him.
19-02-2024 11:12 AM
Hello all, follow-up to my original update. I'll start with a brief recap; I had this issue and had an active samsung care+ membership. Chatted with support and they sent a replacement device. Replacement device worked perfect out of the box. I was hesitant to install updates, as that was what i think messed up my first device. I took screenshots of each update and tested signal performance between each one, hoping to identify the culprit if one caused an issue. By Tuesday evening my phone was up to date and functioning as it should, has been all week.
My suggestion to you all, try to get a replacement device. If the new one doesn't work, try again. Samsung should really look into this more however i doubt they will
27-02-2024 07:50 PM
My phone has been doing the same thing! I took it to multiple phone repair shops with no resolve. Sooo, my son ordered an antenna kit, installed it, and fixed the issue.
27-02-2024 07:51 PM
It's the internal antennas.
29-02-2024 09:31 AM
Service replaced the motherboard yesterday under warranty and the issue seems fixed so far....