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Physical and eSIM

(Topic created on: 18-03-2023 10:06 PM)
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Adi0
Big Cheese
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I can't put physical SIM in sim tray 2 and use eSim at the same time, why?

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Thanks on the help! S24 Ultra owner.
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12 REPLIES 12
BandOfBrothers
MegaStar
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I've read other posts and some information on Tech posts regarding this @Adi0 

Although my preference is not to use an esim I only use physical sim cards.

A similar post here https://eu.community.samsung.com/t5/galaxy-s21-series/switching-one-dual-sim-to-esim-prevents-dual-s... 

And a review by sammobile.com here https://www.sammobile.com/news/galaxy-z-fold-3-two-sim-slots-and-esim/ that suggests only 1 physical sim can be used if an esim is being used.

It maybe a current limitation to the phone that only two options can be used as the resource to maintain x3 network connectivity could be huge.

This maybe a good route to ask Samsung direct via your Samsung Members App.

 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Anonymous User
Not applicable
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Sim slot 1 for physical card
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Reylob
Samsung Members Star ★★
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That is not said anywhere on the manual. It seems to be that way, but it would have been nice to have it in the manual.


Technology enthusiast, but not related to any technological company.
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Reylob
Samsung Members Star ★★
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As mentioned before, it seems a restriction that eSIM will occupy SIM slot 2 but there is no such information on the manual. You might like to raise this with customer support to see what they have to say about it.


Technology enthusiast, but not related to any technological company.
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Solution
ynneL
Hotshot
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SIM slot 2 and an eSIM occupies the same slot only SIM 1 + eSIM or SIM 1 and SIM 2 configuration can be used
Adi0
Big Cheese
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Where did you get that info? So it normal that SIM 2 slot is always occupied by eSim and everything's OK with my phone? 

.....................................................................
Thanks on the help! S24 Ultra owner.
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ynneL
Hotshot
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I've personally experienced it myself it's completely normal
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Adi0
Big Cheese
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I'm gonna accept your solution, Samsung support doesn't know the answer! 

.....................................................................
Thanks on the help! S24 Ultra owner.
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Alich345
First Poster
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Could you please help me, my S20 Ultra got updated to OneUI 5.1, after the update my phone is supporting 2 physical sims, only 1 physical sim and 1 eSim is working, please help me use both physical sims

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