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Original topic:

Switching one dual SIM to eSIM prevents dual sim capability

(Topic created on: 31-08-2022 10:08 AM)
Gavo31
Apprentice
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Galaxy S21 Series

I'm using a Samsung S21 in Sweden with Tele2. Previously using dual physical SIM cards. The 2nd operator outside of Nordics. 

When switching the one physical SIM to an eSIM, the phone now only allows one SIM to be active (using the SIM Card Manager). During the loading of the eSIM it forced the other SIM card to switch off. When trying to switch the 2nd physical SIM on again it only allows the 2nd SIM card to be turned on if the other (eSIM) is turned off. So basically only one can be active at one point in time. 

Defeats the whole point of having dual SIM if you want to allow incoming calls/SMS from either operator (one call at a time is understandable). 

I hope someone can help advise if this is a known limitation (Samsung or operator) or whether there is something that can be done to enable a physical SIM and an eSIM to be active simultaneously. Or do I have to revert back to having 2 physical SIM cards?

5 REPLIES 5
ARAVINTHAN
First Poster
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Galaxy S21 Series
V.
..
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Gavo31
Apprentice
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Galaxy S21 Series

Hi Aravinthan, keystroke mistake?

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ScottyUK
Navigator
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Galaxy S21 Series
I had two sims. I swapped one to be an esim and it all worked fine for the couple of weeks I had it like that. I then got rid of the second physical sim and have been esim only since. (UK on O2)
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Gavo31
Apprentice
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Galaxy S21 Series

Thanks ScottyUK

I expect (hope) this capability must have worked at some time. Unfortunate you are not still using a mix of physical and dual sim to rule out that latest releases haven't removed the capability. Then we could at least pin-point to the operator.

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Martinla90
First Poster
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Galaxy S21 Series

I have the same problem with a s21 5g.

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