11-12-2024
06:10 PM
- last edited
11-12-2024
06:30 PM
by
ChrisB_
s22 plus updated couple of days ago, turned phone off for 5 mins after it like i normally do, all apps very slow to open, phone keeps freezing, sending and receiving messages delayed, have clear all cache, have cleaned phoned
11-12-2024 08:08 PM
Hi @katrina87
When you say cleaned the cache does that mean the phone's System Partition Cache Files Section as per outlined here > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
If so then please also consider trying Safe Mode.
> Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
There is also a diagnostic test tool found in the Samsung Members App.
A final resort would be a back up and factory reset.
After thatva Samsung Service Centre can assess your phone > https://www.samsung.com/uk/support/repair/
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
11-12-2024 10:54 PM - last edited 11-12-2024 11:24 PM
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14-12-2024 09:00 PM - last edited 14-12-2024 09:07 PM