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Phone App crashing after One UI 6 update

(Topic created on: 21-11-2023 02:34 PM)
46944 Views
Max_5
Journeyman
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Subject says it all.

I can open the app. But the moment I try to make a call or receive a call, the apps goes on a crash loop. I cannot view the contact if who is calling me, i cannot hang up, and I cannot use the phone as the app keeps popping in front and crashing.

Resetting the phone is not an option as I have multiple MFAs configured and not easy to restore.

Anybody with the same problem or any solution for this issue?

I have already cleared the storage for the app, rebooted the phone multiple times and even tried on safe mode. 

102 REPLIES 102
gregorypa
Student
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Just installed the new "new" update....i have my phone back!!

 

GeovannyF
Journeyman
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362 mb download from updates worked. Reboot your phone after.  Also Uninstall the temp download you did to answer calls.  Reboot again.  

You regular phone is back to normal.  Hurrah yeah

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Spitfyre75
First Poster
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Where can I get the update? I checked the playstore and there isn't one? Phone doesn't have an update either

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Spitfyre75
First Poster
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Ok, after rebooting my phone I received an update that has fixed the phone app! Yay! Now can you guys fix the Samsung watch 5? Thanks!!

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GaryB87
Student
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S22 wit AT&T here, I haven't got the update yet and I can't make calls and stay long enough in text to write 2 words before it kicks me to the home screen. It's so frustrating and samsung better hope I don't have to make an emergency call and can't before it's fixed. 

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GeovannyF
Journeyman
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Go to UPDATES, it will appear on the phone in SETTINGS

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Missestlewis
First Poster
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May I ask what you mean visible your system apps? 

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Nugget0
First Poster
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I did that and it says my phone is up to date, but I didn't receive the fix update. I tried restarting the phone and that didn't work, it still says I'm up to date but nothing's fixed.

GaryB87
Student
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I have restarted the phone numerous times and every time I go to updates like Nugget0 it says up to date. 

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FlagPole69
Student
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My wife's S22 has the same problem after getting the One UI 6 update. Tried deleting contacts data, updating all apps, rebooting multiple times, clearing phone cache from boot menu, deleting and re-added her Google account and it still does it all the time. Can't make phone calls or do anything without the stupid error coming up. Any way to downgrade?

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