No sound option + no sound

[willyjay212]

Hey everyone hope your all keeping well threw these hard times of life...

I got a problem and whenever I woke up this morning to put my phone on "loud" and guess what it just switched to (vibrate/silent) no "loud" 

I also went into my sound settings were it says (sound and vibration).... It givee you 3 options.... Loud, silent, vibrate) but for me it only gave me 2 options silent or vibrate,.. I'm not sure what I don't wrong for this go happen..... I haven't dropped phone from I got it.... I really don't understand what todo 

If you need anymore info let me me know 🙏😁

Kinda regards William James McLaughlin and the 

[BandOfBrothers]

Hi @willyjay212 

I'm fine thank you and I hope you and yours are too through these unprecedented times.

Can you start by trying Safe Mode.

>  https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

[AndrewL]

@willyjay212: Please can you confirm the model number of your device? If you swipe from the top of the screen to the bottom, then again to enlarge the Quick Panel, and tap the speak symbol 3 times, does it cycle through Sound, Vibrate and Mute? 

[TechZilla]

Have you got Do Not Disturb switched on?

[willyjay212]

I got it sorted. 😁😁😁😁😁......
I'm not completely sure.... But see in botttm right of my screen it looks like stick man haha no joke yo TVu click it and it and it opens up 3 options..... But be usually for someone else who could disables....
Any help on how to remove it please help thanks 🙏🔥🔥

[AndrewL · Accepted solution]

@willyjay212: If you head to Settings > Accessibility > Advanced settings > Accessibility button, and tap any options with ticks on them, such as 'Mute all sounds', so all ticks are removed, then the stick figure/Accessibility button will be removed, and you should regain access to your sound options. I hope this helps. 

[Members_y2TexDA]

Thank you for your help, this solved my issue. Much appreciated. Have a nice week ahead ! 👍🏻