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Original topic:

No emails

(Topic created on: 22-04-2022 07:55 AM)
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enraw
First Poster
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My emails have stopped coming through I've had nothing for 2 consecutive days. Any ideas please because I'm halfway through biying a house and its all emails. Regards Russ 
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3 REPLIES 3
Tourbillon De La Vie
Samsung Members Star ★
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Check that power save is not enabled for your email app

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efx
Pathfinder
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If all else fails and your using the Samsung email app. I'd try installing another app. to rule out the Samsung app. settings are the issue. Gmail is preinstalled, outlook mail app works well. Hope you manage to solve it.
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AndrewL
Moderator
Moderator
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@enraw: If you're using the Samsung Email app, then please ensure you are connected to Wi-Fi or Mobile Data, then open your Email app > Tap the 3 lines in the top left > Tap the cog in the top right of the pop-up box > Select your email account > Sync Account > On > Swipe from the top of the screen to the bottom > Select 'Sync' from the Quick Panel. While you are in the Email Settings menu please check your Sync Schedule and Sync Period, and make sure you have Limit Retrieval Size set to 'No Limit'. If the issue persists, please try removing the account and re-adding it via the steps below to see if this helps.

Settings > Accounts and Backup > Manage Accounts > Email > Remove Account > Manage Accounts > Add Account > Email, and fill in the required fields. 

If you're still unable to sync your emails, uninstall the Email app by pressing and holding on the app icon > Uninstall, then reinstall it via the Google Play Store.

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