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Medical Info not displaying on lock screen

(Topic created on: 05-03-2023 10:28 AM)
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Members_xbTRycz
First Poster
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I have an S22 Ultra. I have added my name and medical information using the Contacts App, and checked "show on lockscreen", but they do not appear on the lockscreen, and my name is shown as Unknown Name. The emergency contacts are displaying as they should. Any suggestions?

 

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15 REPLIES 15
AsadM
Moderator
Moderator
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Hi @Members_xbTRycz, did you confirm your medical info via the Safety and emergency settings? You can find this in Settings > Safety and emergency > Medical info. 

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Members_xbTRycz
First Poster
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Yes, I did that as well.

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Shanael95
Apprentice
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Same here, different s series... My contact info is showing but medical info is not.

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Lpeters0n
Apprentice
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Hi, I used the medical info section and contact section under Saftey and Emergency. I selected for all the show on my lock screen but I've restarted my device and nothing is showing.

I have an S21 and some serious medical issues and related medication I would need a first responder to know (but it's too much for a medical bracelet or necklace). Please, any info on getting this to work would be much appreciated!

Thank you!

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AndrewL
Moderator
Moderator
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@Lpeters0n: Please be aware that you will need a lock screen method to be enabled on your S22 in order for the Medical info and emergency contacts to be visible. With this in mind, when you swipe the screen to enter your lock screen credentials, tap 'Emergency call' at the bottom of the screen. Your emergency contacts will be visible at the top of the Keypad screen that appears, and your Medical info can be accessed via the icon in the bottom left of the Keypad itself. I hope this helps. 

Lpeters0n
Apprentice
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Ahhhhhh. I see it now! I was afraid hitting emergency call would automatically dial 911 I guess. Thank you!

Shanael95
Apprentice
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I know you didn't write this for me but thank you so very much! I have looked EVERYWHERE for a solution. I am in the same position as Lpeters0n, have serious medical issues that need to be known if I'm ever incapacitated. I really appreciate the help!

Lpeters0n
Apprentice
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Same! I was looking everywhere till I happened to find this thread! So glad it helped you too!

Astral276
First Poster
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@AndrewL  Thank you. I have been going around in circles trying to figure this out and this is the only clear explanation I have found. Android documentation doesn't seem to explain it properly and it is certainly not intuitive. Hopefully the emergency services are more conversant in how to access the information