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Medical Info not displaying on lock screen

(Topic created on: 05-03-2023 10:28 AM)
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Members_xbTRycz
Student
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I have an S22 Ultra. I have added my name and medical information using the Contacts App, and checked "show on lockscreen", but they do not appear on the lockscreen, and my name is shown as Unknown Name. The emergency contacts are displaying as they should. Any suggestions?

 

20 REPLIES 20
Members_uIBJASw
First Poster
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Given that owners of Samsung phones  can’t find the emergency information, it may as well not be there.  What’s the likelihood that some passing Good Samaritan who finds you unconscious in the street will know how to access that information?

Members_DGBJquC
First Poster
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That's exactly my thought. I'm an Addison's patient and next to my pass, I always have my phone on me with loads of other medical information on it. When I pass out nobody can view this info and that worries me. Apparently Samsung/Google overdid their security thing making the chance to get through a crisis even slimmer. Nice one.  I also tried to get an app icon fixed on the lock screen, this app gives medical personnel and bystander the instruction to inject my lifesaving medicine. It's got a step-by-step video instructions but hey, someone first needs to try to get my phone unlocked and well, after 5 to 10 minutes that isn't needed anymore. Even the 3x press on the volume down button needs me to put in my code. And they call it a smartphone...  I've read that Apple has much better support so jumping from the Android/Samsung wagon is the only option to have a bit more certainty, and 8 years of support, and..... I really love Android but the implemented security measures are totally counter-productive and I really could result in death. Again, got to love Smartphones, Android and Samsung for this...  

Terry Sauerhoefer
Apprentice
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Thank you all for the info on how to show my medical info and emergency contacts on my lock screen. I have the S23 and an S23 Ultra, but I was not seeing this info. Now I do. I sure hope all emergency personal know how to access this feature.

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Terry Sauerhoefer
Apprentice
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thank you so much, Andrew, for stating how to locate this info. I, too, was not seeing it. I had no idea I had to select emergency call to see it. 

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Terry Sauerhoefer
Apprentice
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haha me too! I imagined fire trucks, ambulances and the sheriffs dept knocking at my door.

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Terry Sauerhoefer
Apprentice
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haha you sound like me. I looked everywhere, too.  I have a slew of meds, surgeries and medial ailments that needed to be known incase my mouth wasn't working. ( I'm sure there are a few people who would like to see that. Lol)

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LobusWobbles
First Poster
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Thank you everyone for this. It was driving me nuts, but have found it now.
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Kevan
First Poster
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Dumbest system in the world. How the hell are people supposed to know a section contains that info when it's not labeled correctly?!

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michelleuk
First Poster
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I don't see the emergency option on locked screen
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AndrewL
Moderator
Moderator
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@michelleuk: If you swipe upwards on your lock screen to enter your PIN/Pattern/Password, then 'Emergency Call' will be visible at the bottom of the screen. If you don't have an active Lock screen security option then it will not be visible.

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