Lock screen rotate

[Jrunner881]

Does anyone know how to get the lock screen rotation to work? Mine is grayed out. Nothing I've tried will work.  The device will not let me turn the feature on.  If anyone knows the fix please let me know.

 

[AndrewL]

@Jrunner881 : That's an interesting one, and is likely to be connected to your current lock screen settings. It's difficult for me to troubleshoot from this position, but please try heading to Settings > Lock screen, and disabling the following features to see if this helps: 1) Screen lock type > Biometrics. 2) Wallpaper services (select 'None'). 3) Widgets. After this, check the Auto Rotate options once again, and let me know if you have any success. 

[Jrunner881]

Unfortunately that didn't work either. I went into the tmobile store earlier to see if they could help. The display phones there are all the same way. Lock screen rotate is grayed out for them. Everyone at the store with a personally owned S22 Ultra are able to enable lock screen rotate. Im still not sure why mine won't let me.

[Tourbillon De La Vie · Accepted solution]

Disable video wallpaper, as in don't use it on lock screen, then try 

[KholaI]

Seeing as we're a little stuck on what to do, we'd like for you to send in an Error Report, as this will let our engineers look into it. To do this, head into the Samsung Members app > Get help > Error report. Attach the logs, alongside a detailed entry of the issue, within 15 minutes of attempting to use the rotation feature.

[Jrunner881]

Not sure why, but this worked! Thank you (along with everyone else) for helping me solve this issue! 👍

[Kirknadian]

Could you please tell me where you found this setting.  I can't find "Auto Rotate" setting as you have shown here anywhere in my S22.

[KholaI]

Hey @Kirknadian!

You can switch on this feature by swiping down twice from the top of the screen > Tap on the 'Portrait' icon to enable Auto rotate. If you'd like to view extra features, hold onto the icon.