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google wallet not working

(Topic created on: 08-04-2025 10:48 AM)
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tatilla
Apprentice
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After an automatic software update on my Galaxy S22, it is impossible to add a payment card to the Google Wallet app. Samsung Support ran a remote diagnosis on the device and found no errors. At the suggestion of the support assistant, I visited the official Samsung service center, where the technician tried all the settings, including a factory software update. Unfortunately, the app still doesn't work. The bank cards I want to add to the wallet work flawlessly on my other two devices (Samsung A52 and Galaxy Watch 6).

update: the A52 device has one ui update, since then adding a card doesn't work on it either

17 REPLIES 17
arianwen27
Black Belt 
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What is the error it says? You said it doesn't work, how exactly does it not work?
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BandOfBrothers
Samsung Members Star ★★
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Hello 👋 @tatilla 

Did the Service Centre Agent make any further suggestions ?

Are you able to use Samsung Wallet in the interim. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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tatilla
Apprentice
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couldn't suggest anything google wallet doesn't work

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tatilla
Apprentice
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When I try to add my bank card, it doesn't even get to the SMS confirmation, it immediately says it failed.

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arianwen27
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Hm, thats a new error I've not seen yet. Any chance you could try samsung pay?

The google pay issue might be your bank blocking it for some reason
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tatilla
Apprentice
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the bank didn't block it because it works flawlessly on the other two devices
samsung pay doesn't work in Hungary 😞 

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tatilla
Apprentice
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if i try from my bank app , error message "no net connetion try again"

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arianwen27
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That sounds like it's being blocked by the bank. I know you said it worked on other devices, banks are quite picky and if you have too many devices or a new device, they stop allowing new cards. Maybe call them and see if they can help?

One of my banks did the same thing
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tatilla
Apprentice
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t did not block 3 different cards 1 visa (CIB) 1 master card and 1 visa (Wise) and not only did it work but it still works now

 

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