06-04-2023 04:09 PM in
I am the IT manager for an SME (300 users). We recently began rolling out Galaxy S22 devices. There are about 60 in use, and I have another 80 or so to deploy. But I now face the issue that users are refusing the new phones. Here's why:
Nearly every device drops its Wi-Fi connection at some point during the day. When you open the Wi-Fi settings, it does not list any networks. Wi-Fi must be restarted, or the device restarted. Then the connection is established, but soon drops off again.
All of my devices are fully patched. We deploy Enterprise managed devices via MS Endpoint Manager/Intune. I run a Meraki Wi-Fi infrastructure with both frequencies. I have tried all the silly temporary fixes (reset, static MAC, change frequencies, etc.) but nothing resolves the issue. I have even gone to the extent of changing my Wi-Fi infrastructure in an attempt to resolve the issue with no success - which is no surprise as users report the same behaviour with their home networks and public Wi-Fi networks.
Given the number of posts here, and around the Internet, it is quite obviously a Samsung issue; evidenced by the fact that when I raised the issue with my mbile provider they said "yes, this is a known issue". They offered to send new devices for the first couple I reported but the replacements had the same issue. Now they don't offer replacements. Samsung support is equally 'unspportive'.
So, anyone want to buy some Galaxy S22 phones in bulk while we switch to iPhones (which do not have any issue in our environment)?
06-04-2023 05:07 PM in
06-04-2023 06:21 PM in
11-04-2023 04:54 PM - last edited 11-04-2023 04:55 PM
Thanks for your response PaulC59
I too despise iPhones. The ones in our environment are personal, unmanaged, user devices.
The S22 devices have been exceedingly disappointing. We had/have some Galaxy A-series devices (A50 & A52) which worked fine. When we decided to upgrade the fleet, users begged for the '**premium** S-series devices.
I just wish there was some way to get support from Samsung.
11-04-2023 05:00 PM in
Thanks for your response keith30.
We don't have any issues with the LTE/5G connections - other than spotty coverage within the building - but that's exactly why the Wi-Fi connection and Wi-Fi calling are critical.
I've also tested the devices without a SIM card and with SIM cards from different operators in an attempt to isolate the problem.
It is without question a hardware/operating system issue that neither Samsung, nor the provider can identify/resolve.
11-04-2023 09:56 PM in
12-04-2023 01:02 AM in