29-12-2022 04:42 PM
29-12-2022 05:05 PM
I've not experienced a bootloop @austinrichard
Personally if I had then before a Factory reset I'd try >
Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
If no joy then I'd Factory reset but then set the phone back up as a new phone instead of using my back up just incase the back up is corrupt.
If that didn't work then I think Samsung are going to need to have hands on again.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
29-12-2022 05:18 PM
29-12-2022 06:42 PM
Did Samsung supply the phone directly ? @austinrichard
So when you factory reset and used none of your previous back ups and none of the apps you had with your Playstore and Galaxy Store were not used and it still had this issue would leave me to a software glitch.
Unfortunately there isn't anything you can go into deeper than a Factory Reset so Samsung are going to need to go again with the phone.
Give as much information as you can.
After a cooling off period Samsung would offer a Repair option.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
30-12-2022 10:15 AM - last edited 30-12-2022 10:17 AM
03-05-2024 08:26 PM