Facing display issues on Galaxy S22 Ultra

[Saurabh Dawn]

I bought my S22 ultra IND variant on March 2022. There are no problems found during my daily usage.
But suddenly Yesterday (20th July 2023) night when I was using my S22 ultra to watch a video on Facebook suddenly White light band appeared on my screen and the right portion of the display showing tinted color/mixture of green & yellow appeared without any reason I don't know.
My device have no physical damage or I have dropped my device never ever. Its display motion smoothness frequency was set to Adaptive.
Then from yesterday night, I found from various sources and even in the Samsung Mobile community also, that some people using S22 Ultra bought from various regions are facing with this same issue. Some have white band on the right side and some of them got it on the left side next to the camera cutout. But the problem is the same.

A quick temporary solution is that, to set the display frequency set 60 Hrz and the white band disappeared. But the screen is slightly yellowish than normal.

After all this, I contacted Samsung Customer Care and they took my phone remote, whatever steps they are saying, I had already done those like reset settings, switch on off, factory reset etc. Then I requested them to launch a complaint and they launch my complaint.

Please help me @samsungmobile

[Dharmesh Patel]

Thk u very much, will take it fwd accordingly.

[Adrian Romyn]

My s22 ultra has experienced this same issue. Its been worst because the left side of screen has a bunch of dead pixels as well. I have not dropped my phone and there are no signs of damage either. Samsusng needs to step up their customer service and start replacing these defective screens or components asap. 

[TinaThao]

I also have the same issue, suddenly that line appear on the top of the screen, so there is no way for us to request Samsung have to fix this error fir us?

[TinaThao]

I bought in Sep 2022, and that line appeared today, that's kinda they produces the screen to use in 1 year?????

[TinaThao]

I think for our interest, we should corporate to request the Samsung MUST replace the screen for us. Mine just over warranty in 10 days, then it's happned????

[Dharmesh Patel]

Hello Guys,

I got display change from samsung service centre free of cost with minimum around 550 inr as service cost.

This you can utilize too as samsung has allowed certain device display replacement till 31st Dec 2023. You should walkin to service centre at earliest and applicable for out of warranty devices too.

Pls check below from their whatsapp support -

Thank you for following the troubleshooting steps.

You may also refer: https://www.samsung.com/in/support/mobile-devices/what-to-do-if-the-screen-on-your-device-is-flicker...

If the issue persists, then your device need to be inspected. We request you to kindly visit to the service center for inspection of your device. You can book an appointment for an in-person visit to the nearest authorized Samsung Service Center https://samsungdigitalservicecenter.com/bookappointment/

Note:

* Samsung has decided to consider line on display issue even if your warranty has expired and there is no physical or water damage.

* Free Replacement: We will provide a one-time, free replacement of the OCTA assembly, battery, and a Rework Kit for your specific models.

* Applicable models are Galaxy S21 (SM-G991B) / S21+ (SM-G996B) / S21 Ultra (SM-G998B) and S22 Ultra (SM-S908E) until December 31, 2023.

* Galaxy S20/ S20+/ S20 Ultra, Galaxy Note20 & Note20 Ultra until 30 Sep 2023.

*This policy is only applicable for phones purchased within 3 years from the date of purchase. However, labor charges will be charged to customers from August 25, 2023.

I hope, I was able to answer your query for today?

[TinaThao]

I went to the service center yesterday in Vietnam and was denied, they said they dont know that policy. Why dont been applied in Vientam? So anyone knows how can I contact dierectly to global Head of Samsung?

[kpxl]

I reached out to customer service and they helped me to escalate the issue to their relevant team, who then contacted me and told me that they would make an exception and allow for free phone screen replacement but I will have to pay the labour fee myself. You can try email the customer support too and see if they are able to help you.

[Dion N]

Hi I had the same issue. Samsung gave me a new display and battery but i had to pay labour cost of $54, in Singapore.

[TinaThao]

Im in Vietnam, and they denied to waratee for mine, have to pay if want to change to new screen? Why is there a racism?????