Disney plus redeem

[Mollymay]

Hi all.

I know this has been posted before & I have read the posts but I still cannot get to the part where I get a code etc..

I log in,click on the disney bit,then have to log in again & this carries on forever.

What am I doing wrong?

Thanks in advance for your help x

[ChrisP88]

@Mollymay  We have a few tips to help you get this working!

First of all, are you using Google Chrome to access the Boost website to claim your offer?

Heres a link you might want to try-

http://www.samsung.com/uk/boost/disneyplus

[Mollymay]

Just went to the usual page

[ChrisP88]

Please try using the above link in Google Chrome if possible.

Also, make sure you are logged into your Samsung account on your phone by going to Settings > Accounts and backup > Manage accounts.

[Mollymay]

I've done all that

[keith30]

Isn't worth bothering about, always trouble trying to claim it.

[bigtings]

I wasn't able to claim the 12 month or the 6 month

[ChrisP88]

We are aware of some users having issues making this claim. To help us investigate this, could you please reach out to our teams on either Facebook or Twitter alongside a link to this discussion (to show what checks you have already done with us here) so this can be raised internally to be investigated?

[Mollymay]

Hi ChrisP88.
I gave up & rang up Samsung. I told them what went wrong & they took note.
Thanks for all your replies.
It's appreciated 😌

[Mollymay]

Update
Had a call from someone (Paul,I think) says from Samsung wanted remote access to my phone. Didn't give it.
So went through clearing chrome data( losing my settings!) Then asked to sign in.
Tried many times but kept looping as I tried to sign in.
So he said he will get it sent to someone higher & expect a call.
Now the person I talked to previously said THEY would do this &I said not to call as I cannot use my phone at work. She said she has put a note on the case ,not to call !
Does anyone at Samsung listen & do what they say?! Obviously not