01-04-2022 05:06 AM in
01-04-2022 05:28 AM in
It does appear some owners have been experiencing some issues @JorgeMenezes12
But not everyone is including me so it's reasonable the YouTube Creators videos you've viewed are not experiencing the issues you are.
If you perform a forum search you'll find existing threads that may hold tips and advice.
Some who used Smartswitch to transfer their info from their old phone to the new phone are experiencing some issues.
Some have factory reset and then downloaded their apps via their MyLibrary in the Playstore and from the Samsung Galaxy Store and found that helped.
Personally I only use my back up from Samsung Cloud.
It is encouraged to send feedback and any relevant error reports to Samsung via the Samsung Members App under the GetHelp section.
The newest April update has just been pushed out so when it becomes available in your region and shows in your phone's software update section, please do download it.
Also please ensure all your apps are updated.
Here are some generic troubleshooting tips that may help.
> https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ will help to highlight if an app or theme etc is potentially causing issues.
> https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode.
> Back up and factory reset.
I wish you all the best.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
01-04-2022 01:19 PM in