I purchased my Samsung Galaxy S22 in 2023, trusting Samsung’s reputation for high-quality, reliable devices. However, after a recent software update, vertical lines started appearing on my display. Initially, there was just one line, but now there are three. The service center confirmed it’s a display issue, and since my device is out of warranty, I’ve been quoted approximately INR 11,000 for a replacement.
What’s especially disappointing is that Samsung offers free display replacements for the S22 Ultra, but not for the S22, despite the fact that my issue arose after a software update. This feels unfair, particularly for a premium model like the Galaxy S22. I find this situation frustrating and unexpected. Some of my friends are also facing the same issue with their Samsung Galaxy S22 devices.
Given that the issue is software-related and directly impacts the display, I believe Samsung should take responsibility. It’s also disheartening to compare this experience with competitors like Apple and OnePlus, who offer post-warranty display replacements for similar issues.
I urge Samsung to reconsider this matter and offer a fair solution. This situation does not reflect the level of service I expect from a brand of Samsung’s reputation.
