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Dexcom g6

(Topic created on: 13-05-2022 01:59 PM)
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aldoa75
Apprentice
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Hi all, my little girl just got her dexcom g6 blood glucose machine today,  it's saying its not compatible with my s22 ultra (so I can see her glucose levels  without finger pricking her) is there anyone who has or knows someone having the same problem and what they do? Thanks in advance 
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52 REPLIES 52
mickyjoem
First Poster
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I am using S22 Ultra as my phone but the Dexcom G6 app on my S22 Ultra just tells me its not tested and is incompatible!  So I tried the "go around " posted here using a compatible Android device and smart switch but have the same problem despite the transfer going smoothly.  Basically I do not seem to be able to use Dexcom G6 with my S22Ultra (

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mickyjoem
First Poster
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Hw can I download the APK?  Only source I konw is Google playstore.  It does not come down as a "APK"

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bachoo786
Journeyman
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Doesn't work for me even with the space. Doesn't let me login. Are you using the apk file from the link posted above or are you using the smart switch method? Also are you based in the UK?
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TimTSlim
First Poster
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Thanks for your advice....I got all the way through it havibg set up on my wifes phones first, and then successfully got it onto my S22+, but it doesn't like the password or username and won't let me reset it either, so when I try to re-register the account, the only country of residence option I get is the US, and I live in the UK. Any ideas as I thought I was 99% there!
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Neapolitaner
Student
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Does anyone know that the same workarounds will work with dexcom g7? Thank you
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Dexcom g6
First Poster
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Will this also work for Samsung S21 FE 5g? 

Thanks for any help.

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DannyT
Moderator
Moderator
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As a heads-up for everyone, if your Dexcom/Libre/Omnipod isn't working, then I'd advise getting in touch with the developers themselves. They should be working on updates for the apps and will be able to give you a timeframe. 


Welcome to the Community!

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Dexcom g6
First Poster
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Thanks Danny. I have tried talking to Dexcom and they are aware. I don't think Dexcom is as innovative as some of the people that post here.

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EternalSkylar
First Poster
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I'm following your steps fully and it just says that the S22 isn't compatible and wont open the app other then to say that. It wont give a place to put in the codes for transmitter or that.  I want to be able to use my dexcom app not just my TSlim pump as my mom uses the follow app to keep an eye on if my sugars are going to low or too high. I live alone and its safest for me to have that so I need to be able to use the app. 

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Dexcom g6
First Poster
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I recently had a problem synching the G6 and my phone, Samsung S21 FE.  I talk to Dexcom administrative offices and lo and behold. Two days later I was able to sync my phone with the G6. Maybe their IT Dept hasn't caught up. It a shame as the S22 has been out for about a year. I believe Dexcom may be starting to realize how important the phones are.

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