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Dear Samsung , Why did you brick my S22 Ultra?

(Topic created on: 17-12-2024 01:49 PM)
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sreenira
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Dear Samsung,

I hope this message finds you well.

I am writing to express my deep concern and disappointment with the recent issues I have encountered with my Samsung S22 Ultra. I purchased this device in March 2022 after considerable deliberation, choosing your brand over others despite recommendations from friends to consider Apple or Google. I believed in the quality and reputation of Samsung, and for a considerable time, this belief was justified.

The S22 Ultra has been an exceptional device, with its beautiful design, impressive screen, and outstanding camera setup that outperformed competitors for three years. It has been admired by many, and I have captured countless precious moments with it. My positive experience even influenced several friends to switch to Samsung based on my recommendation.

However, recent developments have drastically changed my perspective. Following several AI updates and subsequent patches, I began experiencing random reboots and intermittent Wi-Fi disconnections. Although these issues were manageable at first, a recent update led to an endless boot loop, rendering my phone unusable.

Samsung's promise of four years of software updates and five years of security updates now seems hollow, as I am unable to perform these updates on a non-functional device. After taking my phone to two Samsung Service Centers, I was informed that the motherboard is fried and requires replacement. This explanation raises questions about how a software update could cause such severe hardware failure. The suggested cost of INR 41,000 for a motherboard replacement is both unreasonable and unacceptable.

As a result of these issues, I have lost numerous documents, pictures, notes, and beautiful memories. While my wife managed to backup some data occasionally, not everything was saved. This situation has caused significant stress, eroded my trust in Samsung, and left me feeling embarrassed in front of those I had convinced to switch to your brand.

Given the circumstances, I propose the following resolutions:

  1. Samsung buys back the faulty phone and offers me a discount on a current model (though I am skeptical that any can match the camera quality of my S22 Ultra with its personalized settings).

  2. Replace the motherboard of my S22 Ultra at no additional cost to me.

To provide further context, my phone has been meticulously maintained, with no drops, scratches, and consistent use of battery optimization features, protective cases, and screen protectors over the past two years and eight months.

I sincerely miss my phone and hope Samsung will take the necessary steps to rectify this situation promptly and fairly.

27 REPLIES 27
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That's ok if you don't want to do the freezer. I thought the exact same thing but almost all the comments on that video responded with phone fixed. My phone was soo bad to the point where I would have thrown it out. 

 

Now its been weeks and no reboot isssues so it was definitely was worth it.

There was another thread where someone resolved the issue by reinstalling the galaxy store app

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app

sreenira
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Thank you so much for the comment and a possible solution @Juliana Juelz Mango 

The issue here is that Samsung manages to brick my phone so much that I'm not even able to get into the phone. It just keeps bootlooping endlessly. 

The service center guys checked it and did/(didn't do) something and gave up saying that only Samsung head office have to take a call. 

I have now written to the CEO and raised the issue on forums and X etc. Samsung is still working on this case. 

I'm hoping they'll resolve. If they don't then I'm going to ensure I'll help as many people as possible to move away from samsung. Not a grudge, but genuinely so many people have reported this issue and have been forced to buy a new phone again without a resolution. 

I wish Samsung took care of its customers. 

PattySacc
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I tried several things but they havnt worked, when I try to send a gif it says message not sent, service not activated on network, any advice would b helpful! Thanx

sreenira
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Jump Ship. Sell your Samsung. 

They basically got back to me saying that this is not something they are capable of handling or fixing and they want to push the responsibility to the customer.

I have also gotten in touch with others who have the same problem and same feedback there as well. Samsung officially sucks! They are done according to me. 

It is horrible that such a huge mulktibillion dollar company does not know how to update their software. There is a reason why Apple products are so superior. 

I should have been more careful before choosing samsung. I lost so much in my phone. Never buying another device from this horrible brand. They are done according to me.

They will always be a hardware testing company for Apple which produces high end capable products using Samsung parts. 

For me the next steps are as follows.

  1. Raise awareness on social media
  2. Jump ship to a better brand (Apple, Oppo Or Vivo)
  3. Completely avoid Samsung (Anayways they dont make good devices anymore).

Good riddance. But please do not give up. Raise noise as much as possible until Samsung responds.

sreenira
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Samsung is pathetic! No hope at all!

mmxo
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Same. After finally updating my phone, my S22 Ultra just suddenly would not charge via USB or Wireless at the worst time possible, while I was out of the country, in a place with poor infrastructure. 

I have never liked the Samsung experience, but I am convinced they are bricking these devices on purpose in segments. 

 

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You're most welcome. I'm sorry nothing has worked for you.

The endless bootlooping is what made me put my phone on the freezer. It would never stop nomatter what and I had given up. You have to keep putting it in 20 minutes at a time until it stops - thats what I did. I still cant believe my phone is back to normal. I've almost forgotten about the issues I was having 

I hope they resolve it for you. Samsung really needs to look at this asap

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sreenira
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exactly @mmxo fraudulent practices by Samsung or they are incapable of writing actual code that works. Either way it is proven that they are just a horrible phone company. They are just test bed for Apple. 

They need to at the least acknowledge the problem. How can a company be so bad. Even local repair shops say that samsungs are the worst. They should know. 

BTW quic update from me. They gave me a call and a customer experience moron called. They literally lied through their teeth and said they tested this, they tested that, they tore the whole phone down etc and have proved that there was no issue with their update. All i said was, "Hey genius, how did you do all that *****? the phone is with me." He had no answer and then he said he tested on pther phones and i started laughin so hard. Then he closed by saying "Saar, please dont raise these complaints, because there will be no resolution. We will keep closing the tickets like this."

I felt that last phrase was the only truth that came out of samsung so far :smiling-face: Boycott these buggers, worthless.

Usedtoloveithere
Journeyman
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Twas the night before xmas, and all through the house, not a creature was stirring, especially not my phone. 
Before bed, while plugged in, my 22/08 purchased 9/10 S22U started an update. What could go wrong?
Alas that was the last of my phone with hundreds of gb of family and work documents which I absolutely need. And now here I am using my five year old Huawei, which is impressively running great!

At first it was the bootloop, and before I could try Odin, or my freezer (lol) or the solutions online, it was too late. Three loops at max, and then a brick. A few months out of warranty no less. It shouldn't matter though, this essentially new phone SHOULD have kept working and not get bricked by a SAMSUNG update.

So I went to Samsung, fingers crossed. They were immediately pretty sus.
"Well it is out of warranty so this will cost you" they said.
"This was a result of the update, here's the screen with the codes proving that."
"Well if we can prove that, that's true. However to prove that you'll have to order an investigation, which will cost you if you're at fault, as we'll have to repair the phone."
....
Apparently people who do this are always found at fault, according to reddit and Samsung threads.
"We've never heard of an update bricking a phone", said that manager.
Yeah I'm so ***** done with Samsung, forever. They Apple'd me.
So I leave it there for a day for a specialist to reevaluate it for investigation or not.
He calls me the next day: So we won't conduct the Escalation request to look into the cause of your phone bricking.
Me: How come? The security update that's broke a lot of phones, broke mine. I even showed you the error code, which is only caused by a bad firmware update. Your manager even used the words "fried motherboard".
My boss said the scratches on the front and back of the phone caused the phone to die.
(photos of the 9/10 phone without the scratched protector on it, in the comments above)

So the scratch on the glass on the back on the outside of the metal case, and the scratch on the front, which didn't impede the usage of the phone for years, and have no connection to the interior of the phone at all, are why you won't investigate the cause of the error code that only comes from a bad update from the hardware master company?

Yes, that's what my boss has said, because the scratches cause -

Need I remind you I have a background in mobile tech, hardware, and have dealt with all of this tech deeper than the consumer level. Do you really expect me to believe that two scratches that do not break the body, one on the exterior of metal that isn't connected to anything on the back, and another scratch that's only visible from an angle as it's so shallow and cosmetic and do not in anyway effect the usage of the phone, specifically for over two years?


This is what my manager has decided.


I know, you told me that, I'm asking you to confirm what I just said.


Well, yes that's correct, I cannot say anything against-


 Two superficial scratches wouldn't do this, and especially not after a known bad patch went out that affected tens of thousands of phones. I know this and you know this.


(he slightly nods)

....
He then offers to REPAIR THE TWO YEAR OLD PHONE THEY BROKE FOR ALMOST 800$ BEFORE TAXES.
Yeah I think I'm done with Samsung if this is the result. Shame, great phones.
Awful customer service.

I then made the mistake with customer service, who said almost verbatim the same. It's as if they've been instructed to "not know anything" about the thing everyone is talking about. Plus I'm sure the chatbot was not a human.

Has anyone had anything positive come from this? Everyone says we should class action it- any lawyers in the house?

What will happen? This isn't an old phone, it's two years old and cost 1000$+. Am I expected to pay $500 a year for the privilege of using a phone?

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NONE of the above scratches are enough to impede the motherboard, especially afters years of usage, until the update.

471455613_10160538061786566_2703043958194416223_n.jpg
That tiny scratch on the back - and he logged the phone as SHATTERED into the system. Does this look SHATTERED?

 

ArmanulHaq1440
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Hi, I'm writing on a Samsung s22 ultra right now with the one UI 6 update that has been on it since November. Is it certain my device will be bricked if I updated?