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Constant Reboot

(Topic created on: 20-10-2024 10:34 AM)
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Chemi5try
Pioneer
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For the first time in 20+ years I'm considering moving away from Samsung .. phone constantly reboots itself after updates, and I'm getting fed up with it. Samsung you really need to sort this out it's just wrong. Tried everything
10 REPLIES 10
AndrewL
Moderator
Moderator
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@Chemi5try: I'm very sorry to hear that you have encountered this issue on your Galaxy S22. While I appreciate that the situation is far from ideal, we recommend arranging for the phone to be inspected by one of our authorised engineers, who will be able to take a closer look from a software and hardware perspective. To do so, please head to samsung.com > Scroll to the bottom of the page > Contact us, and reach out via your preferred contact method for further assistance. 

If you are based in the UK then you can arrange the inspection yourself on our website by following the link below, or via the Samsung Members app > Support > Other ways to get help/Repair service > Request service. 

https://www.samsung.com/uk/support/repair/

You won't be charged for the collection or inspection. Upon inspection, our service partner will be able to advise if there will be a charge to repair the device, and the reasons for the charge. Should you not want to pay then the device will be returned free of charge.

I apologise for any inconvenience this may cause you.

lminvti
Samsung Members Star ★
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Hi there, it seems like it could be due to motherboard issues, as advised by @AndrewL you should book it with authorised repairs shop to have a look.
hrobbo
First Poster
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I have had this exact problem started on saturday and followed this route. 

Was advised it was a motherboard issue, have had to claim on my insurance.  I paid £90 excess for "next day" refurbished replacement which arrived 5 days later (today), went to set it up and it is doing the exact same thing! Granted not quite as stuck in a reboot loop but can't use wifi, 

Planning on calling tomorrow as this "new" one has a 90 day warranty.  Will all 22 notes end up doing it because I'm at the end of my tether.

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tigertim1
Journeyman
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If it working before the software update how does it become a motherboard issue, I have same issue after updates with another model
Chemi5try
Pioneer
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Totally agree with you, this is Samsung ploy to get you to upgrade. The question i have for you is have you been looking at new phones I.e Samsung? If so was it via the Samsung website where you put your emei number?
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tigertim1
Journeyman
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Not looking to renew, was happy until now
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Chemi5try
Pioneer
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This is a serious failure by Samsung
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Tural Muradli
Explorer
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Same issue here as well.

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Chemi5try
Pioneer
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After the last update, rebooting has started AGAIN!
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