More lines on my S22+ screen - After an upgrade / software update

[yukisha]

I got my s22+ phone in 2022 it worked fine until September 2024 when I got a notification to update the phone software. The following day suddenly a green line formed then followed by a white line then pink line so in total had 5 lines formed on my phone display on left right and middle of the phone screen.

Eventually brought my phone to Samsung service center they didn't disclose what's the exact issue but offered to change the display or screen for RM500+. they ordered the new screen and then once it's arrived they called me to come and they changed the screen within 2 hours. the warranty is only 3 months. 

Now here is the best part. After 26 days on October 2024 I had the same issue again whereby at first only one line appeared then followed by many lines on my phone screen 😞 Again I brought the phone to Samsung service  center, they said will order a new screen and change it for free since it's under warranty but didn't disclose what's causing this issue! it's been close to one week no news from Samsung! 

This is soo frustrating!!! Is it hardware problem or what and we spent soo much on a phone and cannot use it for a longer term! I can't be spending each time and didn't drop the phone anywhere. Why this is happening does anybody knew if it's only hardware issue or something else?

The lines appeared after an update from Samsung & there has been no physical damage, so it was very shocking to encounter an issue like this, especially after an update. I didn't expect this from Samsung. 

[BandOfBrothers]

Hello @yukisha and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 😀 

I suspect from the currency your using it would be beneficial to submit your post in your own regions section for a more appropriate detailed response. 

The lines your experiencing is obviously hardware related and could be the ribbon between the display and motherboard. 

I appreciate your frustration at this happening again but the only resolution is to use a Samsung Service Centre and or send this as feedback via your Samsung Members App. 

I wish you all the best. 

[yukisha]

hi brother thanks for the reply, the technician mentioned that its lcd issue but I find your answer makes more sense. thank you so much. 

[DrSatishS225g]

same vertical lines appeared after update initially was one line the next day 2 lines and now 3.my self Dr SatishS225g from community.i was denied of free display change was asked to pay INR 14800 + Gst