Broken Screen

[EmmaRose91]

I recently broke my screen on s22 ultra.its completely unusable. I got a brand new replacement as phone was insured. I am now trying to retrieve my files from my old phone. Having no joy at all.anyone have any tips or usefuseful suggestions. I've tried everything. And don't want to be buying leads and hdmis etc just to retrieve all my stuff

[Steroids_Baby]

Hi Emma have you tried logging into your Samsung account online to restore data from the cloud.

[-Robot-]

Don't think you can if screen dead, only thing I can think is try a phone store that may have a tools to do it, I know Vodafone used to have one but they only help their own customers

[TechZilla]

Did you not have it set up to backup to your Google account or Samsung account daily?

[EmmaRose91]

Yes but it hasn't backed anything up

[EmmaRose91]

Also I had a lot of music files and photos

[JAMES4578]

@EmmaRose91 Do you not have any recent Back ups you can restore via Samsung/Google and other cloud services? For photos/music it is best to have  a few back ups on cloud services  and also I would argue on local storage.   You could try connecting old phone via USB to see if any files can be accessed though no guarantee of success. otherwise you would need to visit a Samsung experience store/other shop for assistance.

[EmmaRose91]

My old phone won't allow USB transfer unless I allow it and can't. I backed up on smart things but I don't know if it backed up my files

[BandOfBrothers]

Look at I-smashed-my-screen-and-cannot-use-the-touchscreen-is-there-any-way-to-access-my-data. 

@EmmaRose91 

Alternatively a Highstreet Store that advertises they repair phone's maybe able to access the phone or even pop a screen on so you can access the phone. I wouldn't normally advise this as that would invalidate the warranty however this isn't a consideration in your case.

If I can be of any further help then please don't hesitate. Take care.  😎