Brand New S22 on logo loop first time opened

[G221]

Hello

Brand new s22 just out of the box, just turned it on for the first time, but it's on logo loop.

Any suggestions?

Thanks

[G221]

Ok, phone charged 100%, turned it on, loop is back again.

[Waddle1918]

Go back to vodaphone and get them to sort it, or they need to give you a refund. Not sure what's happening.

[G221]

I don't think the warranty is still valid

[Robin999 · Accepted solution]

That's not good. So at this point can you now try the cache partition wipe as mentioned previously. Boot into the recovery menu like you did before, remember to plug into a working PC or laptop (follow the link I gave you for full instructions).
If that doesn't resolve the issue, then please boot to recovery menu again and fully reset the phone.

[G221]

Could it be humidity?

[G221 · Accepted solution]

Wiping the partition didn't work, however the full reset worked.
But how can I confirm that my phone was never used before, any logs I can extract?
Yes, I know, sealed, brand new, purchased myself from an authorised seller.
But what happened gave me second thoughts.

[Robin999]

I'm not sure, but i can't see a well known company like Vodafone passing off a used handset as brand new. Glad the factory reset worked though. Have you had a chance to set it up and apply any updates?

[G221]

True, but I just can't brush it off.
I'm working on the updates now. No Google login was requested though.

I'll keep you updated

[Robin999]

If there was no Google login request then that's a good sign. Thanks.

[Nick58328]

Any update on your situation? Is the device working fine now?