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Since software update 25th May phone battery draining drastically, Was excellent

(Topic created on: 3 weeks ago)
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DizCC
Apprentice
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Can anyone help tried all trouble shooting, even samsung chat.. family & friends same issue since last software update , all different models phones too, EE network. BATTERY DRAINING.
9 REPLIES 9
Obsydian
Samsung Members Star ★
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Hi try this It is best to do it after any update

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
DizCC
Apprentice
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Thanks I've done all of this and sent error report.. online chat said could send phone to a repair centre, however the phone is fine worked Excellent before the update, family members also have same issue and my neighbour.. Thanks ever so much though..
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Ry-Galaxy
Voyager
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Have you tried backing up your device and factory resetting it?

If this didn't help, I would recommend either sending off for repair in case it's a fault. However, if your friends & family also have the same issue, you may have to just wait for the next software update unfortunately.
DizCC
Apprentice
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Thanks Ry yep done reset, cleared caches, safe mode, flight mode, you name it.. Thanks ever so much though.. Seems to be some fault evertime a software update in last 3-4months.. 🤔.. We're all on EE network too, bah 2friends on o2 -samsung phones different models etc.. In wales lol always network problems.. Thanks though..
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alex_vis
First Poster
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I'm finding the same issue on S23+ significant battery drainage from one ui since last update
DizCC
Apprentice
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Hiya Alex, yep since software update 25th May, battery drains significantly.. Which is a pain in derriere.. It was fabulous before, one reason I purchased as longlife battery..
Tried all fixes to no avail. Also sent a error report Samsung waiting reply still, spoke to Samsung chat..
You have my empathy, if by a miracle I get a answer how to rectify-will posting here.
Somehow think be waiting some time or until next update, then probably another gliche..
Seems to be since more regular software updates Jan/February
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Mahmoud Yusuf
Student
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Me and my wife have similar s22 ultra devices, and both of us facing the same issue

DizCC
Apprentice
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Hi Mahmoud & wife, you both too having same issue - it's not just myself & family, friends etc.
I just had a notification here about samsung messaging app linked with Google being fixed.
Let's hope they sort our issue too of major draining battery since software update 🤞..
If enough people do a Error Report- maybe they'll stop suggesting phone repair..
I've done 2 error reports had a response to acknowledge but nothing since. Bizarrely I don't seem to be able to find Error Report on drop down menu now either ? ! Wish, hope sort battery issue soon Best wishes.. If get any update will post on here..
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zhe19
First Poster
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Same is happening to me. Before update i could go a day just fine, even with heavy abuse from my kids (gaming, watching videos, what not). After, i woke up at 06, go for a stationary bike ride after an hour i got battery level at 45% and now, 09:00 its on 29%. Horrible 

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