Are Samsung going to acknowledge the 6.1 update failure for s22 users?

[katielizz01]

Please can anyone tell me if samsung are planning to ever acknowledge or do anything about the thousands of users they have left with phones not working they are still having to pay for?

I've had my phone looked at by 3 independent phone repair shops who have all told me I have a software issue with my phone. Thousands of people online with the exact same issues since putting the new update on their s22. Phone won't connect to WiFi, goes into boot reboot sometimes for hours at a time. I've had to buy a rubbish phone because I can't afford to pay 2 phone contracts off, because my s22 no longer works and I rely on one for work. All people are hearing back is if it's in warranty they will replace the motherboard at a cost of around £300, however mine as does many people's phones has a tiny tiny superficial crack in the back, and so is out of warrenty- NOT that it matters because it's a SOFTWARE issue. I've been a loyal samsung user for about 12 years, and for the first time I'm actually considering leaving and being done with it. What the hell is going on? 

[PotatoPhone]

They won't, it's a good opportunity to cash in on some smartphone sales.
A wave of complaints about restarting and boot loops from s22 series coming in at once makes too specific to blame third parties. Especially since there are no complaints about this issue from different brands or model at the moment

[BandOfBrothers]

Hello @katielizz01 

I'm disheartened to hear of the issues your currently experiencing with your phone 😔 

It is correct that Samsung would insist that the phone need to be brought back to warranty standards before effecting a assessment on the phone in regards to the issues you highlight. 

They may deem that the " tiny crack " on the phone is from a drop Possibly causing issues.  I'm in no way saying this is the case by the way. 

And if they did have to open up the phone for any reason i.e to replace the internals then the cracked panel could Possibly worsen meaning it would need replacing.

I also own the Samsung Galaxy s²² Ultra which is updated to the newest version of software and isn't displaying this issue , so the problem is Possibly unknown especially as the software is an open source affair allowing owners to download various apps and customisation options. And networks also apply their own bloatware  / software and csc on the phone's. 

I appreciate you've had the phone assessed via independent phone shops and in no way dismissing their credentials however they are most probably not authorised Samsung Service engineers.

I also appreciate these phone's and sometimes associated phone contracts are not cheap so I do sympathise with you. 

You can send feedback directly to Samsung via your Samsung Members App too that they can analyse.

You could look at > https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-2015 

And possibly at any outside cover from Home Contents Insurance and or some bank accounts provide cover as a perk of the account. 

Obviously T&C's and excess fee's would need to be checked. 

If i can be of any further help please don't hesitate to ask  😎 

[enviro24]

I had this issue too and was lucky enough to nab an extended warranty as the issue started a few days before it ended and I was attempting the troubleshooting on their website and contacted their help desk before it ended. I was lucky, because I too was quoted £300 for a repair before that. But am I lucky to be without my phone for two weeks unnecessarily.. not really... far too stressful and an announcement and accountability would help. Sadly puts me off buying another samsung after no issues for about 10 years

[FixMyS22Ultra]

Same issues here - sent you a DM. Im from the UK Too, No resolution on my side, samsung customer support are useless - escalating has not been helpful. 

Struggling on what I can do next. 

[Quirkey]

Same here, I did the update and since then constant boot loop. It was 100% the update did and next morning phone had turned off and constant issues. Hardly able to get it on at all, out of warranty and Samsung just two fingers to us all. It's a complete joke, definitely a money grab for repairs / new sales - I find it hard to believe how Consumer Protection Laws don't prevent against this, they have just released a software update to essentially break previous models to drive new sales????? 

[mjimenez213]

My Samsung 22 Ultra just started having this issue on Thursday of last week (12/5) and like you, I've been a loyal Samsung customer for a very long time. I like you have also had to purchase a "new" refurbished phone since I cannot go without one because my phone will not even stay on for longer than 3-5 minutes without it going back to the boot loop. I didn't even know this was a thing until I started looking up ways to fix my phone on my own. I called Samsung x2 and originally, they did tell me that I would have to cover the cost but after asking to speak with a supervisor and staying on hold for about 45mins they agreed to cover the cost at a local Samsung authorized store as long as they found it to be a software issue. I'm so frustrated and upset that I have been without a phone for 5 days now and I have to go out of my way to fix something I didn't cause to break in the first place. I'm switching to Apple as I was already disappointed with the last Samsung watch update it as well stops my exercise, and I have to constantly press resume even though I'm still being active. OVER IT SAMSUNG!  

[harsh072002]

Same I had my S22 plus it just randomly shut of. It was like 1.5 years old, buying a flagship phone and not able to use for atleast 3 year because of motherboard issue which I'm sure is because of some updates that samsung have pushed.. what a shame!

[harsh072002]

I guess I was first to be affected by this my S22 plus just randomly shut off on 1 August 2024 after the latest major update

[sreenira]

Dear @katielizz01 

Is there an update on this? How did you deal with this? I raised the issue with Samsung on X and they called and lied some nonsense. No resolution so far. 

Any advice?