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Original topic:

Upgrade question - How to return previous phone?

(Topic created on: 15-01-2021 05:07 PM)
Joanie72
Journeyman
Options
Galaxy S21 Series

So upgrade question ... when I get new phone how do I send my previous device back . Will they send me something to post it in or how does it work 

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3 REPLIES 3
tolfreeee
Journeyman
Options
Galaxy S21 Series
yeah they will send out the an envelope etc
SachikoT
Helping Hand
Options
Galaxy S21 Series

You'll be sent a pre-paid returns package so you can send your old phone back to us safely. We ask that you return your trade-in handset within 7 days of receiving your new handset. 

 

Check out our FAQs about Trade-In on the Samsung UK website.

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Joanie72
Journeyman
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Galaxy S21 Series
nope they didn't.. and it's fine because my friend has taken over payment of old phone
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