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Original topic:

Pre order email not received and order number not working

(Topic created on: 26/01/21 18:33)
ANdrei5250
First Poster
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Galaxy S21 Series

I ordered the s21 ultra and got the confirmation page where it says the order number and what email the confirmation and receipt will be sent to. However the order does not show up in my account , the order number does not work and I did not receive the email. 
idk what to do

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4 REPLIES 4
DylGMD
Explorer
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Galaxy S21 Series
did the money get taken out of your bank balance?
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ANdrei5250
First Poster
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Galaxy S21 Series

I paid with paybright financing, and yes it was i have the confirmation and everything. 

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DylGMD
Explorer
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Galaxy S21 Series
if you can try get a refund through them, if that doesn't work contact Samsung
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Adridag
Explorer
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Galaxy S21 Series
what account are you referring to? when did you do this?
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