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Original topic:

PERMANENT FIX FOR APP CRASHES AVAILABLE

(Topic created on: 16-05-2021 10:55 AM)
JamesCKelsall
Voyager
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A permanent fix for the issues which stated yesterday is now available.

Multiple people are now reporting that the latest updates for both webview (https://play.google.com/store/apps/details?id=com.google.android.webview) and chrome (https://play.google.com/store/apps/details?id=com.android.chrome) have fixed the issue.
If these apps have updates available, you should try installing these updates. If you are still having issues after updating these apps, see this thread https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117... for details of a temporary fix.

Users who have already applied the temporary fix should be able to update the apps, however if this causes the issue to return, you should repeat the instructions in the original thread to uninstall them again. If updating does not cause the issue to return, you should be able to safely re-enable automatic updates.

If anyone continues to have issues after updating both apps, please let me know so that I can update the post with details of the issue.

EDIT: The Samsung members anti-spam feature appears to be periodically blocking me from commenting. Sorry if I'm not able to respond to comments immediately. 

EDIT: If you want to share this thread, press the share button in the top right corner of the screen (it looks like 3 circles with lines between them) then press on copy. You should then be able to paste the link wherever you need to use it.

Ongoing issues:
  • A number of people are experiencing issues updating these apps (mostly getting stuck at the pending download stage) and many of these users appear to be unable to uninstall previous updates through Google play. These users should uninstall updates through the system settings (details in the thread at https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117...)
  • One user has reported issues with the play store itself crashing when attempting to download the updates.
  • A small number of users have reported the issues persisting after updating both affected apps. I would guess that for whatever reason the new (fixed) version isn't yet available to these users, however I would welcome feedback from anyone who may know more.
If anyone has any idea how these users can sort the issues out, please let me know so that I can update this post with details.

If you are experiencing any issues after trying the above fix, please let me know (even if it is already listed above), and include as much detail as you can (what is happening, do any errors appear, etc.).

None of the issues appear to make the problem any worse or reintroduce solved problems.
71 REPLIES 71
ellenb5
First Poster
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Thank you so much! This worked!

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Evelina2
First Poster
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Non of the updstes in the links work when you try to update from play store it says pending and remains in this state notning happens. Is there another way to fix this almost all my apps open and seconds after crash. It's very frustrating having the 21 and it not working properly 

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MsLeena
First Poster
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Great info but the trouble is I'm still having the issue of apps not displaying content even after updating Chrome & Android System Webview. The only way round it for now is restarting my phone several times a day...
Anonymous User
Not applicable
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Solved 

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PauloLX
Journeyman
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I did all this, and my instagram app keeps crashing as soon as I open it. This is ridiculous.

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Abe1
Apprentice
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Same here, is your issue gone now?

 

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Members_9JlfNcu
First Poster
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I have the A50 and it was running satisfactorily (for the most part) for nearly 2 years, until I downloaded the latest update.  Then my phone was constantly freezing and shutting down, no matter what I was attempting to do.  It acted this way not only with any apps but even when I tried to go into settings, use the camera etc.  In the end I got on to Samsung and they talked me through what to do which still did not fix the problem.  Eventually much to my despair, I had to factory reset it and that took several attempts due to it restarting multiple times.  Even after rest, it was crashing but not as frequently.  It did improve over the next 48 hours (still randomly switching off, though) but I am still sending it to be looked at.  I only hope Samsung do not try to charge me and say it has water damage - this happened many years ago with a Note II.  It has never been dropped in water although may have evidence (eg steam). 

Why do Samsung even release these updates when they are clearly not fully tested?  I wasted half my weekend totally frustrated and trying to get the issue sorted.  I am temporarily using my old 7 Edge and loathe to download the update it keeps reminding me to do!!  I also wish Samsung would sort their cameras - a lot of the photos do not have true colours?  

 

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b15dov64
Journeyman
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My phone has signed me out of everything my calendar has also messed up my videos dont play as they should this is all happened since the last update has anyone else had this problem?
#b15dov
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b15dov64
Journeyman
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20 note ultra

My bank apps and almost every app on my phone also when i go into gallery and go to watch a video the drag bar is gone and image capture is gone i now need to open the video and then press the 3 dots top right then open in video player , if i do that its back to normal but i need to do this every time i go into vew a video, i am a youtuber and only edit on my phone having to go through this process is adding hours onto my editing time, also my calendar, i had my bins to be emptied every 3 weeks , this was a custom setting in calendar which has now also been removed, the only option now is, once a day, every week , every month or every year, they have removed the custom setting, rite now im hateing my phone. Please tell you can help,
Hope you are well and thank you for your help.
#b15dov

https://www.youtube.com/user/b15dov
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lancslass
First Poster
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Phone has just updated and saw new text messages but are not there when I go on the app. How do I uninstall the new version?
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