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Original topic:

PERMANENT FIX FOR APP CRASHES AVAILABLE

(Topic created on: 23-03-2021 12:29 PM)
JamesCKelsall
Voyager
Options
Galaxy S21 Series
A permanent fix for the issues which stated yesterday is now available.

Multiple people are now reporting that the latest updates for both webview (https://play.google.com/store/apps/details?id=com.google.android.webview) and chrome (https://play.google.com/store/apps/details?id=com.android.chrome) have fixed the issue.
If these apps have updates available, you should try installing these updates. If you are still having issues after updating these apps, see this thread https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117... for details of a temporary fix.

Users who have already applied the temporary fix should be able to update the apps, however if this causes the issue to return, you should repeat the instructions in the original thread to uninstall them again. If updating does not cause the issue to return, you should be able to safely re-enable automatic updates.

If anyone continues to have issues after updating both apps, please let me know so that I can update the post with details of the issue.

EDIT: The Samsung members anti-spam feature appears to be periodically blocking me from commenting. Sorry if I'm not able to respond to comments immediately. 

EDIT: If you want to share this thread, press the share button in the top right corner of the screen (it looks like 3 circles with lines between them) then press on copy. You should then be able to paste the link wherever you need to use it.

Ongoing issues:
  • A number of people are experiencing issues updating these apps (mostly getting stuck at the pending download stage) and many of these users appear to be unable to uninstall previous updates through Google play. These users should uninstall updates through the system settings (details in the thread at https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117...)
  • One user has reported issues with the play store itself crashing when attempting to download the updates.
  • A small number of users have reported the issues persisting after updating both affected apps. I would guess that for whatever reason the new (fixed) version isn't yet available to these users, however I would welcome feedback from anyone who may know more.
If anyone has any idea how these users can sort the issues out, please let me know so that I can update this post with details.

If you are experiencing any issues after trying the above fix, please let me know (even if it is already listed above), and include as much detail as you can (what is happening, do any errors appear, etc.).

None of the issues appear to make the problem any worse or reintroduce solved problems.
71 REPLIES 71
witticles
Explorer
Options
Galaxy S21 Series
nope none of this works. i really dont have time for this.
darktink82
Explorer
Options
Galaxy S21 Series
Used both links, it worked, thank you so.much. been on hold for nearly 40.minutes after trying everything else!!! You are a star!!
Sarah65
First Poster
Options
Galaxy S21 Series
thank you that worked 👍
AntS
Moderator
Moderator
Options
Galaxy S21 Series

@JamesCKelsall , Cheers! Very much appreciate your efforts! 😎:thumbs-up-sign-emoji-modifier-fitzpatrick-type:

 

And that would be the board's auto-anti-spam measures (rather than an actual ban), which we can't alter.

JamesCKelsall
Voyager
Options
Galaxy S21 Series
Have you tried updating both apps, and did the updates succeed? If not, what errors did you receive.

If the issue still occurred after updating both apps, have you tried uninstalling the updates for them (details in the original thread at https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117...)?
witticles
Explorer
Options
Galaxy S21 Series
no update option cant even re install email services. multiple apps not working.
JamesCKelsall
Voyager
Options
Galaxy S21 Series
If there are no updates for the two apps in question (webview and chrome), you should follow the instructions in this thread https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117...
0 Likes
witticles
Explorer
Options
Galaxy S21 Series
no way of uninstalling updates no option for this. originally tried removing my email accounts its normally that. now cant log back in as it says no network. phone fully functional as a phone and text service.
0 Likes
JohnPowell
First Poster
Options
Galaxy S21 Series
mine just says pending, won't update them
0 Likes