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Original topic:

not receiving email notifications

(Topic created on: 13-02-2021 09:15 AM)
Russ1990
Explorer
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Galaxy S21 Series
Hi

I'm not receiving email notifications on my new s21 this has only just started happening and was working fine before, I have my email linked with Gmail. I have checked all the notification settings in the app and on the phone and everything is set correctly. Any ideas?
28 REPLIES 28
Zedders
Apprentice
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Galaxy S21 Series
Oh no, I know how frustrating it is. Took me ages to sort and I missed so many emails because of it. Hope you find a solution as even Samsung Galaxy live chat couldn't sort mine!
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Kain123
First Poster
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Galaxy S21 Series

I am also having this issue on my s21+. But I have notice in the app notification for Gmail it has 1 categories deleted on the bottom. So I am wondering if you all have the same? 

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Cosmo326
First Poster
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Galaxy S21 Series

So, I did a couple things yesterday and miraculously I started getting notifications for new emails with a brief pop-up notification and the  number of new emails showing on the gmail app icon. Unfortunately since I tried a couple different things, I don't know which one might have (if either) caused it to start working again. First, I uninstalled the updates for gmail. Before updating it again, I turned my phone off for a couple minutes just in case anything might still be running in the background. After turning my phone back on, I updated gmail through the play store. Also, while looking around on my phone, I found a setting for something called Adaptive Notifications. I first googled what this was before changing the setting for it. I then changed that setting to "None" as stated in the article I am including. Like I said, I don't know if either of the things I did caused my gmail notifications to work again or not. I'm also hoping I didn't just jinx myself! Good luck!

https://www.reddit.com/r/galaxys10/comments/gpfdxj/delayedno_notifications_on_android_10_turn_off/

 

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Cosmo326
First Poster
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Galaxy S21 Series

P.S. This did not help with getting my facebook app notifications to show again.

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Cosmo326
First Poster
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Galaxy S21 Series

Hi. Just wondering if  anyone tried this? I have been getting new mail notifications for gmail since I did this and the number of new emails show on my gmail icon . I've also tested it several times by sending emails to myself. I have noticed that I do not get a notification for new mail while I am in gmail. So I scheduled emails to send to myself at a later time and I've gotten a notification everytime.

My previous post:  

So, I did a couple things yesterday and miraculously I started getting notifications for new emails with a brief pop-up notification and the  number of new emails showing on the gmail app icon. Unfortunately since I tried a couple different things, I don't know which one might have (if either) caused it to start working again. First, I uninstalled the updates for gmail. Before updating it again, I turned my phone off for a couple minutes just in case anything might still be running in the background. After turning my phone back on, I updated gmail through the play store. Also, while looking around on my phone, I found a setting for something called Adaptive Notifications. I first googled what this was before changing the setting for it. I then changed that setting to "None" as stated in the article I am including. It does say that you might want to check this setting occasionally because an update may cause the setting to change. Like I said, I don't know if either of the things I did caused my gmail notifications to work again or not. I'm also hoping I didn't just jinx myself! Good luck!

https://www.reddit.com/r/galaxys10/comments/gpfdxj/delayedno_notifications_on_android_10_turn_off/

 

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Not receiving Gmail
First Poster
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Galaxy S21 Series

I was also having this issue. I went through all the replies and followed their suggestions. In the device and care menu I unchecked optimize battery, I removed the phone's updates and I cleared the cache in Gmail. I am getting notifications now. It might not be a split second after the email is sent to me but I am hearing and seeing the notifications now. If anyone tries this let me know if it works for you. Also, I would power off the phone for a minute after you make the changes.

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jasonkhaw1
First Poster
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Galaxy S21 Series

Issue: I have both my google workspace & personal gmail tied to my Samsung-Gmail app. I have to regularly-manually check my inbox since I haven't been getting notification for my google workspace emails. Interestingly, I had no notification issues with my personal gmail. So I compared the notification settings for both email accounts and noticed some differences. Just with a few clicks, I was able to solve the issue.

What worked for me:
Settings > Notifications > Gmail > in-app notification settings > select the specific email account > inbox notifications > check "label notifications" and "notify for every message"

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SarahPxRung
First Poster
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Galaxy S21 Series

Solution for my Samsung Galaxy S22:

In gmail app - menu - settings - select account (not general settings) - Notification - make sure it's set to All. Save and back out. Instantly started getting my notifications again (after update, it had for some reason changed to "High Priority Only".

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Holotropic1
First Poster
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Galaxy S21 Series

This worked for me! Thank you!